Conflicts between the consumer and the merchant on Aliexpressthere are quite often found. In cases, if both parties do not go on concessions Alitakes over the verdict. Today's article will be devoted to the details of the decision. Aliexpress.
Navigation
Where to see the details of Aliexpress solutions?
Details Solutions Aliexpresslocated in the Personal Account on the site.
To familiarize yourself with it, do the following:
- go to My Aliexpress;
- in the menu bar, click on "My Orders";
- on the left menu, click on "Returns and Disputes";
- in the list of disputed goods, find it, information about the details of which, you are interested in, click "View data";
- in a new window, you will see the results of the dispute, and by srolling the page down, correspondence with the merchant, if it was;
- in the column with the decision Aliexpressthere is a blue button "Spread Details", click on it;
- the window that opens will be displayed all information on the management and decision of the administration of your dispute.
Prompt. All text is written in English to translate it, just copy and use the translator, for example, "Google translator".
ALLEXPRESS decision only refund
This verdict will satisfy many buyers, since nothing is required of you anymore. During 3 to 15 banking days (excluding weekends), money will be paid to your account in full. For example, if you bought a wallet for 4 dollars, you will be returned to them. Returns are made to the account from which the order was made. If your account is decorated in rubles or, for example, in the hryvnia, then the amount in the desired currency will return. It will be converted according to the dollar rate at the time of enrollment on your account.
Aliexpress's decision is no refund and no compensation
Perhaps this is the most unpleasant solution of the mediators. Aliexpresswhich can only be. Especially if the parcel did not reach or came with a concrete marriage. This verdict means that no one will return money for the goods, and the goods will remain with you.
Decision Aliexpress Returning goods and money, what does this mean?
Another not quite a pleasant solution for consumers shopping site. It means that Aliexpressreturn money spent on the goods, but you, in turn, are obliged to send a merchant who has not approached the goods. Return of the order to the seller consumer carries out exclusively at its own expense. Sending the parcel to China is worth a decent money. Alas, this is a rule of shopping site and cannot be done. Even if the merchant is to blame himself and deliberately sent you a marriage or not that size, to reimburse him to send back to China it will not. Therefore, it is worth always remembering this moment, making orders in this mass market.
How to cancel the decision Aliexpress?
Cancel the final decision you will not work, but in the current version of the siteYou have the opportunity to apply for an appeal. Please note that it is possible only for 7 days, then this feature will be inaccessible for you.
If you are not satisfied with the resolution of the dispute, then you need to click on the "Submit a complaint" button. It is located in the details of the dispute.
Next, the dialog box opens in which you need to put a check mark on the fact that you are not satisfied with the solution Aliexpress. Then in the field as accurately describe the reason for its discontent. Send a request.
After that, your application will be on consideration. Perhaps you are lucky, and mediators will satisfy your request.
How to accelerate the decision of Aliexpress?
In previous versions of shopping site from consumers shopping ground There was an opportunity to speed up the attraction of mediators and, therefore, the verdict itself on the resolution of the current situation. To do this, a special button has been provided. In the current version, the "Exceit Spore" button you will no longer find. Command Aliexpresslet's start resolving your conflict only 7 days after the opening of the dispute, if during this time you will not come to consensus with the merchant. Therefore, you will not be able to accelerate the solution, you need to gain patience.
At the end, I want to give a few tips:
- Made accurately describe the cause of the conflict.
- Be polite. Even if you disappoint that the seller does not make concessions, although it is to blame himself, it is not necessary to use abnormative vocabulary, as well as write on emotions.
- Provide as much evidence as possible that the goods are spoiled. Attach photos, and better video. Remove each unpacking of the parcel. Then you will have reinforced concrete arguments and as a result, a closed dispute in your favor.
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Thanks for the information.
The AliexSpress team works very well! Return a refund very quickly! I am very pleased with the aliexspress team!
Good day! I bought a computer mouse, I paid, and when I received a parcel, there was another not that I ordered
He opened the dispute, made a decision to return funds and the goods, learned that the refund would cost me almost 1000 rubles. The order was 1500. Something at all is not now ....
In fact, payment of the return of goods should not worry you. This should be the care of the seller (ZOPP) (and the laws of the Russian Federation and not the PRC come into force when the border of the Russian Federation, and not at the expense of the buyer and the seller, in order to reluctance, naturally make refund motivates you to refuse to return hiding the delivery cost. This is a standard situation with In the gloomy and think that they are cunning Chinese.
The Aliexpeats team works fine and very true the main thing to provide a correct evidence and that they were enough. In general, it works very well. We would have to order their work to order dangerous to lose money and not have a product.
The AliexSpress team works very quickly!. Judi you and always be operational.
The AliexSpress team works quickly and fairly. They give understandable information and the disputes solve correctly. I have repeatedly received help from them and therefore very grateful to them ...
Sincerely grateful to the team Aliexpress for fair decisions on disputes. I order a lot and unwittingly occur in various kinds of situations, then the parcel, marriage or low-quality goods will be lost, in all cases provided screenshots, video, written information and mediators Aliexpress decided in my favor. Thanks!
And I have solid claims: I ordered the phone for almost 19,000 rubles, and I came sunscreen glasses for 1500 (I looked at the site of their price). Provided as the proof of video-opened straight in the mail, photo packaging, and as a result I was told that there was not enough evidence. In my justification, the seller sent a video as he widespread and packs the same phone, but the address was not specified on the package, he may removed it after the dispute was discovered. I am not pleased with the decision of the Aliexpress team. The seller is responsible for shipping goods to the recipient !!! I lost not small money !!! Solid sell !!!
Hello! Open the dispute, all through the Aliexpress administration
Why, at all, order from the Chinese for such such not more than little money, it is essentially buying a cat in a bag. They can send anything as you have already been convinced. On my memory about 35 years ago, these Chinese under the guise of stews sent the most real poops !!! This is apparently in all that the help that the USSR was sent how many years they sent it when they went only in the most real wooden shoes and in the same simple fufikes and men and women with something. Those who are ungrateful people and also say that they remember their history!.
fully seized.
I am very grateful to the team of Aliexpress. For their honesty and decency. The decision of the disputes is emergency. How much differences were, then the parcel will not come, then the goods are broken. Always everything was solved in favor of the buyer. Thanks !!!! I am pleased.
The goods did not come, the money did not return Aliexpress supported the seller. Kidalovo Mediators Aliexpress.
Thank you by the Aliexpress team for the rapid and fair resolution of the dispute. Three days after the opening of the dispute, the money "fell" to the account.
thanks to the team Aliexpress without them it would be difficult! Two times did not come the goods and did not return the money because it turned later, in all other cases Aliexpress on the buyer's side! Sometimes the seller asks to close the dispute - I do not advise close, but in the last case I closed the dispute very much I liked the seller suggested various options and I did not regret it sent the goods re-managed I still consult him in the following purchases. For Aliexpress the main proof, and without cheating! Thanks to everyone!
Thanks to the team Aliexpress order sent twice, first with the left track number and to another address the second time with the new track parcel reached Moscow and lost, opened the dispute. The Aliexpress team made a decision full return of funds for what they have a lot thank you 5 points for work
Good evening! The Aliexpress team works quickly and fairly. They give understandable information and the disputes solve correctly. I have repeatedly received help from them and therefore very grateful to them.
Hello. Thanks to the aliexpress team. The seller behaved inadequately, did not answer the correspondence.
Good evening ! The team works fine, the question decided for 4 hours. Information is reliable and operational. Good luck to you.
Within 90 days, the dispute prolong. only some words and unsubscribes
Hello! Not once, Aliexpress did not deceive.
And the seller sent me the goods with the left track with the number, that is, the track belonged to another person and he received it. He opened the dispute to the return of funds from the fact that the track is not correct, and the administration of Alikexpress fell on the side of the seller, as the track was tracked, but the fact that he went to another customer did not worry them.
So here it is easy to stay without money and the goods.
most likely, the scheme of deception is such, you make an order, and the seller sends a small converter to its accomplice to get track of the track number, and this number then assigns your order. And as a result, there is a track, on the track it will be that the goods are received, and you remain with anything.
Hello! I came to me the goods and with another track, my last name, in the mail I did not give out, time passed a lot, there they did something, reworked - the result, the goods that I ordered me. So what happened to you, it is from the field of fiction. It is not beneficial to such a seller, with such a cash turnover, be exchanged for a trifle.
Everything is legally, fair and promptly!
And I am unhappy. I bought a steamer in Tmall, the sand was hushed out of it, very much sand. Did not even turn it on, because This sand will eventually clog the saparir. Opened the dispute. Aliexpress refused. The mind does not comprehend, the defective goods came, and Aliexpress refused to accept him. I think the complaint to write to Rospotrebnadzor.
Hello! Correctly do.
Not very pleased with the latest solution on the dispute. The goods are completely not working properly, it is possible to throw it out. As a result, time loss and 72 rubles by Aliexpress decision.
According to other controversial issues, the decision was satisfactory.
Aliexpress began to work disgusting the question decides in one direction and it is impossible to appeal at all the appeal at all, provided reinforced concrete evidence, but the solution is still in favor of the seller, and the seller is just a fraudster, it's just a shame of the whole great country, it is impossible to work!
My order was issued by courier delivery. The courier acted from the delivery service in Moscow DPD JSC "Rus" and I did not find me in Moscow. As a result, the delivery time is expired and the order was sent by the delivery service back to the seller. On the last day I received a notice on Email, which was produced by the return of the goods to the seller and immediately opened the dispute to return me no money, and the goods.
Aliexpress decided that I had to pay again shipping on the return of the goods to the seller and the delivery of the same product again from the seller in my address in Moscow. But the delivery service of DPD DPD DPD is to blame - her courier, who because of the crown did not deliver my long-awaited order to the apartment. I disagree with Aliexpress for a double surcharge for re-transporting goods from the seller. Since the courier refused to deliver the order to the door of the apartment, then deliver me an order (package) by mail at the address: Moscow, Post Office №125414, ul. Petrozavodskaya, d. 4. Phone: 8800-200-58-88 Maltsev Nadezhda Dmitrievna. Thank you very much for your support!
It will be easier to pick up money, and order a product again, and not to arrange a carousel who is to blame, and who is not.
I do not understand at all, the dispute is not completed, there is no solution, but the status writes "finished" and the order is closed, how to understand this ???
Pasibsiboooo
can the seller file an appeal after making a solution to the mediators?
thank you for such a quick dispute decision.
Thanks!!! The dispute was very quickly decided.
There was never any failures. They did not work out once. The last seller wanted to return the money bypassing the rules through PayPal. He opened the dispute and the next day everything was resolved safely. The Aliexpress team once again worked quickly and promptly, for which she is very grateful! Good luck to all!
Good day! I ordered my son backpack, complete with a bag over the shoulder. Lightning on the bag works very badly. Posted by the seller - answer: "Please wait patiently"))). So twice. Opened a dispute, indicated the amount that corresponding to compensation. No problems satisfied in full. Thanks.
Fine! Good luck to you!
Several years from time to time I order on AlExpress. Always everything came. One of the last orders was waiting for a very long time (2.5 months), the track was not tracked from China, the seller persuaded wait and constantly extended the protection time. He opened the dispute to the return of funds, the seller refused to return: there is no product no refund. After 2 weeks, the Aliexpress service responded, after another 11 days I returned money. Although I had to wait a long time, but Aliexpress was still in the dispute accepted the side of the buyer! Thanks!
Thank you for the competent resolution of the dispute order ID: 8122218451902075, the funds returned thanks to the administration.
Aliexpress began to work disgusting !!! The question is solved only in favor of the seller. It is impossible for the appeal at all, it is not considered the appeal at all, provided reinforced concrete evidence with photos and videos as I reveal the sent parcel, but the solution is still in favor of the seller, and the seller is just a fraudster, it's just impossible to work !! Lucky For more than six years, I used Aliexpress and made purchases and before N.G. 2021 was black Friday where I made orders by almost 10,000 tr. Fully disappointed in Aliexpress and I will not order anything fundamentally !!! And you are expensive friends who reads my review I give a free advice)) Before ordering the goods on Aliexpress, just once, because you are in fact (the cat in the bag) and the truth will not find that the seller will be the seller, and you will fall For money !!! Happy New Year 2021 ...
A cat in the bag can be called all online stores. Aliexpress works, as well as worked, of course it is hard to order dimensional goods, but this is your own choice. And in the process of delivery, our post is more wisdom. Happy new year friends!
Today I have opened a dispute on request 5006516721205120: All delivery times came out, and the order for some reason was returned to the seller. The dispute was considered within 2 hours, it was decided to complete my money back.
The Aliexpress command is perfect.
The decision of Ali Express Return 00 rubles the order was not delivered to me from November 10 there is no information. Do not return the money Ali Express do not entee. All evidence provided the answers that the parcel did not go to my address. Today completed the dispute. Decision Return 00 rubles. The price of the product is 3500.