Each buyer Aliexpresssurely there were controversial issues regarding the parcel received. On Aliexpressthere is a buyer's protection and you can always open a dispute, return the tools spent or exchanged goods. How to do it and that for this we need to tell in the article below.

What to do to the buyer if it did not arranged the goods: in size, in color, in quality?

Even the most experienced seller may make a mistake and send the goods that are inappropriate to the selected parameters. If you are not satisfied with the situation, then you should not leave this business. It is important to determine a clear sequence of actions. In any case, you have to open a dispute. Just do it needed within 15 days after receiving the goods. During this time, press the Open Spore key.

After pressing the key, you need to answer the questions of the questionnaire. Among them, the fact of receiving the goods, here you must specify whether you got the goods, how much you want to return funds. By the way, you can return both the complete and partial cost of the goods. Usually part of the money returns if the seller disagrees or a small marriage was found on the product.

Also specify whether you want to return the received item. The window is given below, in which you need to provide detailed information about the controversial product. You can put a few photos and filmed video, where on the material will clearly demonstrate the existing errors. If you need to specify these facts by arroders or mark selectors from graphic editors.

Next, the development of events can go to several scenarios:

• The Seller will agree with your dispute and compensate completely all means. Usually do suppliers, whose products absolutely do not correspond to the selected order: a large visual marriage, a non-working technical condition, the substitution of the goods, the direction of the order is not at the same address, the lack of goods within a few months after the prolongation of the order, the inconsistency of the thing on the scale "Waiting-Reality ";

• Partial consent of the seller with a dispute. In this case, sellers usually ask for a dispute with a "partial return of funds". This option may be suitable for orders where there are small defects or there is no some part of the kit. For example, there are no shoelaces on sneakers, no appliques or specified in the photo things drawing, there is no charger on the tablet, there is a small rubbing on a cover for a mobile phone or a soda icon on a branded thing. In this case, ask for a small compensation. You can get it just in a dispute with a partial reimbursement of finance;

• There are such cases where sellers do not completely agree with the dispute and do not want to return a penny. In this case, exacerbate the dispute and attract the administration of the online store. Contact in the site manager, specify the order number and ask to help figure out the dispute. The display of the dispute will be changed to the "aggravation of the dispute" on the solution you will be communicated in the Personal Account and by email.

How to open a dispute if the seller does not agree to the refund?

Each buyer needs to be taken as a rule: all purchases that are ordered to AlikespressFirst you need to chely thoroughly, and only then you can press the "Confirm Product Getting" key. If you still pressed this button, do not forget to test the goods ordered for 15 days. After this period, the button with the opening of the dispute will not be available. All you can count on, this is a guarantee for a product that is issued by the seller. And that, it applies not to everything, only on household appliances and some electronic devices.

If it happened that your product does not correspond to the stated characteristics, it looks completely different or caused with damage, then open the dispute. Only through the opening of the dispute you can return the money spent. Even a part of the money returns by maintaining a dispute. The fact is that sellers Aliexpressnot always willingly say goodbye to your income. Even if you contact the supplier through feedback, then you know that it can promise you a lot of interesting suggestions, and as a result it will reach the point when the opening button will no longer act, and you will remain with anything.

The seller always responds faster to an open dispute than a written message. Therefore, better open the dispute, agree on the amount of the return or other suitable conditions. In the end, it is better to open, and then close the dispute than to stay without money. The dispute is the protection of the buyer, in which customers may defend their rights and return funds. It is especially suitable for those cases where sellers do not agree to refund. In this situation, feel free to contact the administration Aliexpressand exacerbate the dispute.

How to exacerbate dispute with the seller aliexpress?

Each dispute has a different outcome. Sometimes sellers do not agree to refund, some do not want to change the goods. In any case, if you do not like the seller's offer, we do not agree to accept it. Next to the "Cancel Dispute" or "Decision" key, there is a "Suggest Spore" button.

If the seller categorically does not hear you and does not agree to your conditions, then click the "Exceit Spore" button and contact the administration Aliexpress. So you will attract specialists of support that will help to understand the controversial issue. Immediately it is worth making a reservation, in most cases, when the seller's fault is proven, administrators are on the side of the customer.

Sometimes there are exceptions. The fact is that on Aliexpressthere are not only unscrupulous vendors, but also unfair buyers. The administration adheres to the rule: if the buyer has already won 3 disputes under a number, then in a positive dispatch it will be denied. Even if the amount of your order is more than $ 1000, you will still refuse and add online buyers. Therefore, be careful when opening disputes and exacerbation.

Spore won, what to do next?

As in any case, there are commitments in the dispute. They relate to two sides at once. We have already considered the above scenarios for which disputes are completed. According to the result, their decision must be proceeded. For example, if you decide with the seller that he compensates for you money spent on the goods, then you must agree with the terms of the dispute. That is, press the "Confirm Decision" key.

After that, you will be returned by finance. Be sure that they will come to your account within 10-14 days. Depending on the previously selected method of payment, the return time can be varied. The fact is that all funds entering the seller's account on Aliexpress, it's not immediately. Remember about 15 days, after confirmation of purchase? That's it after this period the seller gets a revenue profit. And up to this point, the money is stored on Alipei's interparacy account.

Next, the dispute may decide not in favor of the buyer. Yes yes, so on Aliexpress also happens. With a small number of evidence or without significant arguments, you may refuse to dispute. Of course, you can try to attract the administration AliexpressBut here the chances are not always great. Another option for developing events is a decision that is made by both parties - the return of funds to the buyer and return the goods to the seller. You click the consent key, then receive funds and send the goods at the seller's address.

Sometimes the dispute can be delayed between you and the seller will be conducted with different offers. The result may be in such a way, you only receive part of the funds, but leaving the goods yourself. Then you will wait for the receipt of return to the account of a bank card, a mobile phone or an electronic wallet. In any case, always fulfill the arrangements that you discussed with the seller. Otherwise, you will be added blacklisted. Aliexpress.

How to send back parcel with Aliexpress (step by step)?

Before proceeding to sending the parcel, consult with the seller, at what address it will be convenient for it. It is not necessary to send a parcel through three countries. Perhaps your supplier has a warehouse or representation in Russia or another nearby state.

• Request to specify a detailed address with the index, country name, city \\ province, streets, house rooms, buildings, parts of the warehouse, liteers;
• Carefully transfer all characters. Do not worry, you do not have to use Chinese hieroglyphs. Typically, sellers indicate the address in English;
• Be sure to send the parcel by custom shipment. On the fact of sending you will be issued a check with a track number, but you can track the movement of the parcel. If the parcel is lost, you will have indisputable proof;

• As soon as you sent the parcel, report this to the seller. Attach the photo of the check or scanned file. So, the seller will be sure that you have returned to him the goods;
• Before ordering a product, the conditions of dispatch usually are usually discussed. If you have agreed to make sending at the expense of the seller, then send him a check and specify your details to enumerate the amount spent. Sometimes the buyer and the seller negotiate that the supplier for the next order will make a discount at exactly the amount that the buyer spent.

Is it profitable to buy the buyer to send the parcel to Aliexpress?

The departure of the parcels is paid on the price list of the transport company or Russian Post. Depending on the weight of the parcel, the shipping price can do 200, 300 or more rubles. Discuss with the seller whether it will be repulsed by unintentional spending. If the seller agrees on such a condition, the return of the parcel when the dispute won is profitable.

If you send the goods yourself, then this is a controversial question. Suppose you ordered a mobile phone for 18 thousand rubles. The seller returned to you tools, this is a profitable refund. If you return socks, a pack of tea or a set of packages for freezing, of course, this case is absolutely invaluable. For shipment, you will spend much more money than the goods itself. Be always presented and open a dispute if it really is worth it.

How much and when will you return money from Aliexpress?

Return amount by Aliexpressdepends on the conditions for which you agreed with the seller. You can get both complete and partial compensation for poor-quality acquisition. Another question is in return time. Here the situation is much more serious and this process can delay.

If you came to a joint solution at the first stage of the dispute, the refund will be decorated within 14 days. For those users who are permanent buyers Aliexpressreturn can be credited up to 7 days. Sometimes it is 3 days. To do this, you need to have a user level not lower than A2.

To the acute dispute, the return conditions change. The term assigned to the transfer of funds from the seller to the buyer can be more than a month. It all depends on the number of prairies and the involvement of the parties. Sometimes in severe cases, it is necessary not only to reject the proposals of the seller, but also contact the online store administration, exacerbate the dispute. Therefore, the minimum return period is 3 days, the maximum can last a month, 45 days or more. Be careful when choosing purchases and let them be good!