Online shopping on Aliexpress- Priority selection of millions of users in different countries of the world, including in Russia, Belarus, Ukraine, Kazakhstan. Thanks to continuous improvement, Internet hypermarket successfully competes with leading international trading platforms. The safety and reliability of transactions on the site and in the mobile application of the trading platform at all stages are guaranteed by the Special Program "Protection of Buyers". This allows you to make purchases on Aliexpress Not only with benefit and savings, but also with confidence.

Registration instructions for Aliexpress

For the convenience of Russian-speaking users from Russia and other countries, Aliexpress developers created a full version of the site with the Russian interface. As a rule, when entering a search query Aliexpressin Russian opens automatically. If this did not happen, go from the global English version to the Russian by clicking on the inscription "Language" and selecting a string "Site in Russian". Here you can specify the country of delivery and the currency in which prices will be displayed on pages with a description of lots.

View the catalog of goods on Aliexpresscan any user worldwide network. For shopping, payment and tracking orders you will need mandatory registration on the website Either in the application of the trading platform. Key "Registration" (in the global English version of the site - Join.) You will find in the upper right corner of the start page or any other tab Aliexpress.com. By clicking on the option, you can go to the registration form, create an account and personal account on the site.

In the opening form, you should fill out the following graphs:

• e-mail;
• last name and first name;
• password to enter the site and in the mobile application Aliexpress.com.

E-mail. We recommend that you use to register for Aliexpress.com Email address that is actively using. This will allow you to quickly enter your account, timely receiving from the sales area of \u200b\u200bthe price of prices and discount on goods in your Lists of desires / Wish List and Basket / Cart., as well as to monitor the status shift of the orders.

Last name and first name. According to the rules AliexpressWhen registering users are required to report their real data. Your personal information is securely protected, that is, only the administration of the trading platform and the sellers cooperate with you are absolutely confidential. In your feedback on Aliexpress.com Only the initial letters of the name and surname will be displayed. For a set, use the Latin (English) keyboard layout. If necessary, you can use one of the online transliteration services. For example, TRANSLIT-ONLINE.RU., Fotosav.ru., Iloveenglish.ru..

Password. In this column you need to specify a password to enter the site. We advise you to come up with a reliable combination of six or more symbols: Latin letters in different registers, numbers, punctuation signs, to your account and personal information on Aliexpress.com Unable to take advantage of attackers.

Fill in the registration form, check the correctness of the data and confirm your consent with the rules of the site - click on the square near the inscription "Free membership on Aliexpress". View rules Aliexpressyou can click the button "View Agreement" / View Agreement. To transfer, right-click and select the "Translate to Russian" option or use the online translator.

Enter the captcha - the electronic check code. Then confirm the readiness to register an account and create a personal account on Aliexpress.comBy clicking on the key "Create Your Profile" / Create Your Account. You can open the Cabinet by clicking "My Aliexpress" / My Aliexpress in front of his name in the top right corner of the home page.

In his private office at Aliexpressyou can get quick access to the information of this site to make changes to your profile, put your favorite items in Virtual Wish lists / Wish List and Basket / CartAs well as track the status of orders issued in the catalog and take advantage of other convenient options.

Delivery address on Aliekspress, filling rules

Address parcel with Aliexpressyou can specify directly in the design of its online ordering. However it is better to keep this information in advance, in the section "Delivery Addresses» / My shipping addresshis personal account . This is especially handy if you are going to do in the catalog Aliexpress.com orders for several different addresses. Subsequence filling out the form with the address of delivery in your account:

Open your account online trading platform. Enter the user account by clicking "My Aliexpress" / My Aliexpress. Go to "My orders» / My orders. Select the tab in the right column string "Delivery Addresses» / My shipping addressand click on the label.

In the form you need to fill in the following fields:

• the name of the recipient of the order;
• country / region;
• street, apartment, house;
• territory, region;
• town
• index address;
• contact phone numbers.

All graphs delivery form fill in Latin letters - use the English keyboard layout. If you have a problem you can use one of the online services transliteration: Translit.net,  TRANSLIT-ONLINE.RU.,  Calc.ru or the like.

Consistently enter your name and surname. Then enter the country and region of residence, street name, apartment number and house number. In the following lines to make the names of territories and regions in which there is your town and specify the name of the city. Fill in the index of the post office where you wish to receive mailings from Aliexpress. Provide one or more telephone numbers for further information on the orders.

At the end of the filling do not forget to check whether the data is entered correctly. Confirm the information by clicking «Save» / Save. Blank Shipping address will automatically be stored on the site system, and you can use it when ordering in a variety of stores Aliexpress. In your personal account, you can save up to five forms with the delivery address. press the "+" for the transition to a new form or inscription "Add New Address» / Add a new address.

Orders for Aliexpress, how to order goods correctly

You have already chosen suitable products in the catalog Aliexpress.com And wish checkout. To do this, you will need to follow several steps:

Step 1. Open the tab with the description of the product you like. If the seller offers several colors or sizes of the product or sets of various packages, specify the desired characteristics by clicking on the appropriate images and inscriptions.

Step 2. To select an option to send your parcel with Aliexpress.com Open the list of available methods by clicking on the string "Select Delivery Method" / Choose Shipping Method. Note need delivery method and confirm it by clicking "OK". Please note: in the same pop-up window you, if necessary, you can change the country, region or city delivery.

Most of the goods are Aliexpressoffered with free shipping. It is performed by the usual state post of China - China Post Air Mail. Approximate terms for obtaining such parcels, according to the section "Buyer's Guide", from 15 to 50 days. If you wish to get your order faster, select the paid or express delivery of the parcel. Sending private logistics services and postal services are engaged. Approximate time of paid delivery with Aliexpress- 10-20 days, express - 5-14 days.

Step 3. Close the delivery window by pressing the "x" icon in the upper corner of the tab. Change the number of products if you want to order more than one. Select one of the keys - dark orange "Add to Cart" / Add to Cart either bright orange "Buy Now" / BUY NOW. Click "Add to Basket", you can place an order in your virtual basket on Aliexpress.com And pay the purchase later. Press "Buy now", You can complete the design and make payment now.

Step 4. If you do not have saved parcel delivery addresses with Aliexpress.comFill in the delivery form in the new tab. Specify your personal data, address with the index, as well as one or more phones. Check the correctness of the written. Save the delivery form - click "Save and continue to deliver at this address." If you have already made purchases on the site, just confirm one of the addresses stored in your personal account and go to the next tab - "Order Blank".

Step 5. Carefully review the decorated form of your order. First of all, make sure that the amount, completeness, color, size correspond to the list selected on the page with the description of the lot. Also check if the delivery method is correctly indicated, the price of goods and the total amount of the order has changed. If you have a seller coupon or coupon Aliexpress on a discount, select the appropriate and use, clicking on the list "Apply Coupon" / Apply Coupon. Check the final amount of your online purchase and request an invoice by clicking "Confirm and pay" / Confirm & Pay.

Step 6. Decide with the appropriate you payment method online order for Aliexpress.com: Through the payment system, the system of international translations or using the Visa bank card, Master Card. Mark the selected method on the "Payment" tab. If you prefer to pay for a purchase on Aliexpressbank card, enter its payment details: number, validity period, Secret CVV code, as well as their personal data.

Confirm the willingness to get Price Order (account for payment) and make a payment by clicking "Pay Now" / Pay Now. After that Aliexpressautomatically generate an account and redirect you to complete the payment to the site of the selected bank, the bank transfer system or the electronic payment system.

Note that one order for Aliexpress.com You can make a purchase of one or more products, fully identical in completeness, color, size and other characteristics. To buy several different goods in one shop of the trading platform, it is convenient to first fold all selected products to the basket. Then you can open the basket and easily form and pay for a general order by clicking "Order From this seller" / Buy From this Seller.

Payment of the order for Aliexpress how to pay the order

Order S. Aliexpress.com For any amount you can pay in several ways:

• bank cards (Visa, Maestro, Master Card are accepted for payment;
• through Yandex.Money payment systems, Qivi Vallet, Webmoney.

Online purchase worth US $ 20 to US $ 5000 You can also pay with one of the international translations:

• Western Union;
• Bank TRANSFER.

Pay for the order on Aliexpressit is necessary in such a sequence:

1. Select a suitable payment method on the Payment tab. Make sure the bank card either in the electronic wallet has a sufficient amount to pay for your purchase.

2. To pay a map of any bank, consistently fill out the "windows" with details: specify the number, the validity of the payment card, the CVV code (three secret numbers on the back of the card). Then in Russian, enter your name and surname. Click "Pay Now" / BUY NOW To go to the site of your bank, getting a blank of payment and completing payments in the catalog Aliexpress.

To calculate through QIVI VALLET. Enter the phone that was used when registering in the payment system. Then click the option "Pay Now" / BUY NOWto system Aliexpressredunted you to the payment forms on the QIVI website, and you were able to pay for the purchase.

To pay with Yandex money and WebMoney., as well as through the websites of international translations, report additional information on the "Payment" page is not required. Should just click "Pay Now" / BUY NOW and expect the transition from Aliexpressto the site of the payment system and forming a blank of payment.

3. After receiving a confirmation password (SMS from the Bank's Security Service, a payment system or a system of international translations or a control number from the E-NUM service), enter it into the payment blank. Confirm the willingness to pay, clicking, depending on the selected payment method, "Submit", "Payment I confirm", "Pay" or other similar key. From now on, your order will acquire Aliexpressstatus "Payment is checked" / payment is verified.

After confirming the successful payment, the execution of the transaction on Aliexpress.com can be considered completed. The confirmation time is from a few minutes to day. After checking your order will go into the seller's processing of the Internet hypermarket and after a while will be registered in the postal service and sent. In chapter "My orders» / My orders Your personal account you can observe a consistent change of online booking status: "Payment is checked" / payment is verified →  "Sending" / AWAITING SHIPMENT →  "Order sent" / AWAITING DELIVERY.

How to confirm the order for Aliexpress

Do not forget to confirm the successful delivery of the order and the lack of claims to the quality of the goods after receiving the parcel with Aliexpress. After all, only after that the seller of the trading platform will be able to receive payment for your online order. To confirm, open the tab "My orders» / My orders In your office on the website of the Internet hypermarket. Find the list "Sent Orders" / AWAITING DELIVERY And select the resulting one. Press the key "Confirm Order" / Confirm goods ReceivedTo the right of the name of the goods you bought.

If for whatever reason you are not satisfied with the purchase, click the inscription "Open debate» / Open Dispute (Not confirmed receipt of the order). Describe the essence of their claims and request from the seller Aliexpressfull or partial compensation of spent your money. Please note: if your order is confirmed and is in the closed status, and product defects revealed some time after the beginning of use, you will also have the right to open a dispute. It must be done no later than 15 days after you confirm delivery parcels Aliexpress.

On the next page, click "Confirm Order" / Confirm goods Received Repeated then click «Send» / Confirm the pop-up tab. Order status will change. Instead of the previous inscription "The order has been sent" you will see - "The order is completed."

On the same page of the cabinet, you will appreciate the ordered product, leave a review about the timing of delivery, according to the price of goods to its quality and service level of responsibility and conscientiousness Seller Aliexpress.com.

We recommend confirming the order and write a review immediately after receipt of your purchase, and after 2-3 days. During this time you will be able to carefully check the goods and make sure it is perfect condition, in the absence of not only evident defects, but also subtle defects.

How to use coupons on Aliekspress

When paying for their online purchases on Aliexpressyou can save considerably by using discount coupons. Suggestions to get a coupon from the seller can be found on many pages with descriptions of products available for sale. Also, you can become the owner of a discount coupon from Aliexpress.com for participation in protest or active cooperation with the Internet hypermarket.

Learn all you have available coupons can be in your account account, see "My Coupons» / My Coupons. Here you will find listings Seller Coupons (discount coupons that you have received from the sellers) and AliExpress Coupons (promotional coupons from the administration of a trading platform) and will be able to get information about their status.

Each coupon has its conditions of use (typically, it operates only when buying a certain amount) and the limited period of activity. Discount from the seller, you can only get at registration on Aliexpressonline shopping in its virtual store. Discount coupons from a site can be used for orders in all stores of the marketplace.

Use discount coupon can be at the checkout, the order form. To account for the bonus in the total amount of purchase click option "Apply Coupon" / Apply Aliexspress Coupon. In the drop-down list, select Active Seller Coupon or Aliexpress Coupon, available for time and conditions of application. Confirm your intention to use a discount by clicking on the row with the name of the coupon.

Make sure that your chosen benefit is taken into account in the final amount of the order. Then go to the payment by clicking "Confirm and pay" / Confirm & Pay.

How to cancel an order for aliexpress

Even if your order is on Aliexpress Fully decorated and paid, you have the ability to cancel it and get a refund of the money transfer. When you can cancel:

• immediately after registration - before receiving the preliminary confirmation of payment;
• if the payment is confirmed, but the order is still in the status of "Payment is checked";
• if your order is transferred to the seller processing, but not yet shipped.

So without problems Cancel on Aliexpress And you can only get your money until your order is submitted to the postal company register and sent. It is worth considering that the time interval for the failure of the purchase can be very short. Often checking the payment takes only a few minutes, and sending the parcel is already the next day. Therefore, if you are not quite sure that your purchase on Aliexpress is successful, with a solution to cancel the order, it makes sense to hurry.

To cancel the decorated and paid order on AliexpressOpen your account and sequentially enter the section "My Orders" / My Orders and one of the subsections - "Payment is checked" / payment is verifiedor "Sending" / AWAITING SHIPMENT. The choice of subsection depends on the status of your online purchase.

To the right of the name of the paid lot you will see the key "Cancel Order" / Cancel Order. By clicking on it, you can specify the reason for the failure and request the cancellation of the order and refund. To explain, you can use one of the template wording in the drop-down list:

• the order is not needed;
• there is a desire to change the terms of purchase;
• you must specify another address or delivery method;
• when paying the coupon is not used;
• another reason.

Click «Send» / Confirm - And the order is executed will be automatically canceled, and the seller Aliexpress.comhe will receive a notification of the cancellation of the trade transaction. The money you spent after a while will be returned to the bank card with which payment is made, or if you were calculated through the payment system, in the electronic wallet.

How to track the parcel with aliexpress

To track the parcel with Aliexpressneedle track number of postal declaration. This is an identification code that is assigned to send when entering into the postal service registry. You can find out the track code in the order form after changing his status "Sending" / AWAITING SHIPMENT on "Order sent" / AWAITING DELIVERY. To get the code click "More details" / View Detail To the right of the number of the goods and find the Count Blanc "Tracking number" / Tracking Number.

For full tracking, the standard international format code is needed - for external mail. It is a combination of thirteen characters: a series of 9 digits and two pairs of Latin letters, on the right and to the left of the room. However, sellers Aliexpressoften provide the internal mailing track code of China, consisting only of thirteen digits. As a rule, digital tracking codes have inexpensive orders with free shipping.

Such registration of the parcel is free, which significantly reduces the cost of the Chinese seller to send your order, but makes it impossible to track the parcel. Once the postal departure with the inner track number will cross the border of the subway, it will stop tracked, up to delivery itself.

Therefore, if you certainly wish to follow the movement of your order throughout the entire following, choose an inexpensive paid delivery or discuss your condition with the seller in advance. Aliexpress. General information about the location of the parcel in China can be obtained by clicking "Delivery Details" / View Delivery Detail In the form of your order.

Follow the movement of the parcel with the order in your country can be on the website of the State Postal Department. Tracking parcels for Russians available on the site "Post office". Ukrainians can find out where the parcel is located on the tracking service "Ukrposhti". For residents of Belarus, similar service works on "Whitepoche". Buyers from Kazakhstan can track the order on a special page "Mail of Kazakhstan".

Permanent buyers Aliexpressrecommended for full tracking to select one of the universal online services, which in many networks. Here you can not only find out where your package is at the moment, but also to order a free automated tracking notification to e-mail or via SMS-messages. Obtain the information takes a couple of seconds: simply enter your order code track Aliexpressand click "Track".

Popular tracking sites:

• gdeposylka.ru;
• post-tracker.ru;
• postal.ninja.ru;
• taker.im.mytrack;
• 17track.net.

How to open a debate on Aliekspress

In cases where you are having difficulties with the delivery and receipt of mail with Aliexpress.com or you are not satisfied with the quality of the ordered products, you are entitled to open dispute. Thus you can say about the claims to the seller and demand a full or partial compensation transferred to the account Aliexpressmoney. Initiate opening of a dispute, you can no earlier than the 11th day from the date of the transaction and not later than the 15th - after confirmation of delivery and closing of the order.

To begin, sign in dispute Personal Area Account consistently pressing "My Aliexpress" / My Aliexpress → "My Orders" / My Orders → «All orders» / All Orders. Scroll down to the problematic order. Click inscription "Open debate» / Open Dispute.

New tab Aliexpressconfirm that your key is pressed by mistake, and you really want to report the problem and start the proceedings. To do this, click "Open debate» / Open Dispute again and go to the request dispute.

In the form, specify whether you want to receive funds in full or agree to a settlement of the problem with the help of partial monetary compensation. Click "Only Returns» / Refund OnlyIf you determined to get a partial refund. press "Full refund» / Return GoodsIf the order is ready to return the seller in exchange for the payment of all sum. Note that pay return shipping to China is likely to have you.

In the application form specify that really agree on the chosen option of dispute resolution, as well as fill in the "Did you receive the goods" and "Desired amount of the refund." In the text box, try to elaborate on the reasons for the opening of a dispute and refund. Typing will be in English. If you are not in English, please use one of the automated online translators: Translate.ru, Google translator, Lingvo-Onlineor the like. Then confirm their claims with the help of a photo or video and press «Send» / Submit. Your order status change to "Completed" to "open debate".

As a rule, most controversial situations are already solved at the initial stage - in correspondence with the seller. Once the seller Aliexpress.com It will confirm his consent with your claims and the intention to make a refund, your money will be sent to the account with which the order was paid. According to the reviews of experienced users, approximate waiting time return of fundsafter resolving the dispute - from 3 to 15 days.

In case the seller Aliexpressdoes not communicate or disputes the justice of your claims and does not want to accept a compromise solution, you can Again the spores and attract the special service of the Internet hypermarket to its consideration to resolve problem situations. Key "Again the dispute" / agravate the dispute You will find in the application form made by you.

How to remove unnecessary order with Aliexpress

In chapter "My Orders" / My Orders Personal Cabinet contains a list of all orders ever made in the catalog. Aliexpress. Here you will find:

• orders waiting for payment;
• paid and in the status of verifiable system Aliexpress;
• transmitted to the processing of the Seller of the site for further dispatch;
• sent, but not yet received postal departments from Aliexpress.com;
• completed purchases, the delivery of which you are confirmed.

In the category of orders waiting for payment, all lots from the catalog fall Aliexpress, the design of the purchase of which for some reason is not fully completed. We recommend regularly browse this list and delete you not need online orders. This will make it easy to navigate the purchases that you plan to pay soon, as well as prevent erroneous payments for the goods from which you decide to refuse. Remove from the list of increasing the relevance of the sentence can be cliking "Cancel Order" / Cancel Orderright from the name of the lot.

In the tab that opens, inform the cause of the cancellation. To do this, you can choose, at your discretion, one of the most suitable template answers in the drop-down list: "Failed to pay", "the product is not needed", "I wish to change the shipping address" or any other.

After pressing the option "Send" / Submit Your order on Aliexpressit will be canceled pre-and placed in the deleted section.

If desired in this section Aliexpressyou can easily restore and pay your purchase (using the key "Restore Order" / Add to Cart) Or delete an extra order finally.

How to find a conscientious seller on Aliexpress

Your online purchase on Aliexpress.com It will not disappoint if you give preference to the proposal of a reliable and responsible seller when choosing a product. On the page with the trading offer, you will find an average estimate of the Internet hypermarket seller rating (it is expressed in the number of "medals" or "diamonds"), as well as the total percentage of positive feedback on its goods. These data are in the upper left corner of the tab with the description of the lot, near the name of the seller or the name of the store. Click on the inscription - and you can read more detailed information: cooperation experience with Aliexpress, quantity of sales and so on.

Convenient way to quickly receive information about the ranking and conscientiousness of sellers Aliexpress - Install free extension Seller Chek.. You can download the useful extension for a browser of any type. Open a tab with a description of a closed product - and a table with a detailed estimate of the reliability of the seller will automatically boot. It also contains brief recommendations for cooperation with the seller from Aliexpress.

It will help to make an idea of \u200b\u200bthe seller and user reviews who have already ordered goods from him. You can read in detail with reviews by clicking on the "asterisks" or a string with the number of estimates under the name of the lot liked.

Authorized customers while watching a convenient feedback filter is available - "Only from buyers from my country".

To enjoy a useful option, you must first log in to your account on Aliexpress.com.

How to look for brands on Aliexpress

In addition to the impressive product range of popular Chinese brands, in catalogs Aliexpressyou can order brand products. Do you prefer original brands? An excellent choice of branded things from the prestigious world manufacturers (including Russian) is presented in virtual market markets. "Moll". The section is available only in the Russian version of the Internet hypermarket.

Open the catalog by clicking "Moll" In the top row of the start page Aliexpress. In the right column, find a list of product categories. Select the desired and click on the string with its name.

At the top of the tab, you will see all the brands offered for sale.

Quality Chinese copies of products of leading international brands can be ordered in the general catalog of the trading platform. How to find them on Aliexpress. To begin with, you can try an easy way to: enter the name of the brand in the search string of the start page. At the same time, do not forget to clarify what product you are looking for.

Direct query does not give the desired result? Often the names of popular brands are indicated in trade proposals in a changed or abbreviated form. For an efficient search, open the English version Aliexpress- click "Go to Global Site" In the upper right corner of the start page. Enter the name of the brand and the goods in the row of requests, which you want to order in English. Then click the red icon with a magnifying glass.

Possible options for the names of trade brands on Aliexpress.com:

• Adidas - ADI, Adey, AdDas, Adida;
• ASICS - ASKS;
• Armani - Ar, Aor;
• Burberry - Bur, Berry, Burbry;
• Calvin Klein - CK;
• Columbia - MBIA, COLU;
• Ecko - Rhino;
• Emporio Armani - AX, ARMA, EA;
• Guess - GS;
• H & M - H * m.

How to confirm the order and leave a feedback on Aliexpress

When confirmed by Aliexpressorder You have the opportunity not only to evaluate the quality of the product and the reliability of the seller in the "Stars", but also share the view of the purchase, leaving a detailed review. On Drawing up review You have 30 days. You can write it in the order form after you confirm the delivery. How to confirm receipt and leave feedback on Aliexpress:

Open section "My Orders" / My Orders and subsection "Sent Orders" / AVAITING DELIVERY. If you are satisfied with the quality of delivered with Aliexpressgoods and are not going to open a dispute, confirm receipt by clicking "Confirm Product Getting" / Confirm goods Received. In the tab that opens, confirm the successful delivery is reused. After that, your order will be closed and goes into the status "awaits reviews." To send the Review Click the button "Leave feedback" / Leave Feedback To the right of the name of the goods.

On the new page, you can give the resulting product with a general assessment by exposing from one to five "stars", as well as assess the level of conscientiousness and reliability of the Seller Aliexpressaccording to several basic criteria:

• whether the description and photos are complied with the commercial proposal of reality;
• whether the seller of the trading platform is willing to communicate;
• whether the seller is supposed to send a parcel;
• how fast mail is delivered to the buyer.

Do not be lazy also to leave a brief written review - share personal impressions from purchased on Aliexpressgoods. To send a review Press the yellow key "Leave feedback" / Leave Feedback at the bottom of the page. No matter whether your feedback will be positive or negative, it will be useful for the following customers: will help them do on Aliexpressa good acquisition or avoid disappointment from dubious purchase.

With the help of a good assessment, you will be able to express your gratitude to a conscientious seller, increasing its rating on the trading platform site. Poor - make the seller, whose service level leaves the best to become more responsible. Let your purchases with Aliexpress.com We benefit and joy, and communication with sellers - only positive emotions!