Seller's choice is a delicate matter. What does "good seller" mean? The one that answers your questions on the product, delivery, etc. He whose goods fully comply with the declared description and displayed on the site. The one who, in case the goods did not fit you, will make a refund or any other way will find a compromise in the situation. How to find such a unique shop owner? Pay attention to the store rating and on customer feedback.

Choice seller by rating

Before putting the goods to the basket and, especially, pay it, pay attention to the rating of the seller you chose.

It you will find in the goods card in the upper left corner.

Mouse over the store the mouse cursor and in the drop-down menu you will see useful information about the online store, which provides you with this product.

The seller's assessment is recorded in the card in the five-point system in three directions:

• compliance with the description;
• communication with the seller;
• delivery speed.

If you want to sort sellers by rating at the stage of the thing, you will help the built-in search filters. Go to the category of goods you are interested in. On the list of offers from all available on aliexpress stores You can choose the goods with the highest rating (arrows 1), as well as sort on the rating All offers (Arrow 2).

How to check the seller aliexpress for reliability

Despite the feedback and ratings, it makes sense to check the additionally selected seller for reliability. This is especially important when buying an expensive product. It's easy to do it - use online checks that are full of Internet. Most of them are free. The principle of operation is based on the collection and summing of information about the seller with further ranking.

For example, http://life-price.ru/ automatically analyzes the information and gives the result in the form of recommendations, as shown in the images below.

Another similar service http://www.alimonitor.ru/ Rank sellers on lists: black, white, gray. The program processes customer reviews and in accordance with them gives a description of the store.

You can also chat with buyers in forums dedicated to Aliexpress.

How to contact by the seller for aliexpress

If you have any questions about the product, delivery - it is possible to contact the seller, without leaving the pad Aliexpress. Under the product card in the store information block has a communication section.

You can call or write a letter. Most likely, the option of telephone conversations for Russian-speaking users is hardly suitable, it is better to use the form for the message.

Click on the "Send Message" link and will open a special form for data entry. If you are Aliexpress Not registered, it will be done automatically.

If you are already working in the system with your username and password, then when you click "Send Message", you will "will transfer" to the page where you can immediately describe your problem or ask a question to the seller.

In which language to write the seller on Aliexpress

Fortunately, you do not have to learn Chinese to communicate with the seller. Enough to use the Aza English and the built-in translator Yandex. Even if you know English perfectly, do not strive to shine intelligence - it is not a fact that your destination also owns them well. As a rule, in use the somewhat most used phrases relating to the color, size, the number of goods, as well as delivery and cost.

If you studied in school not English, then write briefly simple suggestions that you wanted to ask or inform the seller. Add text to the Yandex-translator window. In the next window you can copy the English version of you writing. It remains to transfer the text to the message form and send the seller.

How to complain about the seller on Aliexpress

If you have left unhappy with the purchase from a particular seller, and there was no agreement between you, which would be arranged, you have the right to complain about the seller.
You can submit on the seller in two ways:

1. Open an argument (if the order has not yet been confirmed);
2. Contact the Aliexpress administration.

To contact the administration in the top menu of the page Aliexpress Open the Help tab. In the drop-down menu, click the "Follow the complaint".

You will be prompted to either open the sport or turn with a complaint. You can also translate the page - this is possible when working in some browsers, for example, in "Chrome".

To send a complaint to the administration, choose the second window.

For the convenience of sorting incoming complaints, the service proposes to choose one of the standard versions of the seller (from your point of view). It may be complaints about infringement of property rights, providing prohibited products or violation of trade rules. You need to choose the appropriate option. If none of the listed you are suitable, choose the window for free circulation.

In the new window that opens:

• specify the category (1);
• enter the address of the goods (2), with which you are going to submit a complaint;
• describe your situation, the cause of discontent (3);
• attach documents (4) (scans scans, copies of electronic checks on payment, the photos of goods - all that you consider it necessary);
• specify how you can contact you;
• put the "tick" as a sign of consent with the rules of the "Complaints Center" (5);
• send a message by clicking on the "Send Complaint" button (6).

To your email address specified during registration (it also appears when the complaint is submitted) a letter will come to the status of your application. For consideration of the complaint (and the answer) is given up to 15 days. Keep all the letters and documents that have come to you: in case you will not satisfy the decision of the Commission on complaints. There is an option to appeal. That is, to file a complaint already on an unfair, from your point of view, the decision.

How to put stars to the seller on aliexpress

In the shops Aliexpress Getting stars strongly affects the rating of the seller, respectively, on sales volumes. That is why many sellers actively "give up" to put 5 stars and are ready to compensate for their mistakes. If the goods are fully satisfied with you, then why not put the highest possible rating. You can do it in your account. If you confirm the receipt of ordering, the system itself will offer you to leave a feedback and evaluate the number of stars services and goods.

Do not skimp on words - it is possible that your feedback will affect the solution of another buyer, any information about the product or the seller is welcome. By the way, in the reviews you can use the Russian language.

Stars You give an assessment of the accuracy of product description, communication with the seller and the efficiency of sending your order by the seller.

Do not hurry to give a positive feedback. The fact is that negative for good feedback in the system Aliexpress You can subsequently change. At will, or by agreement with the seller, it does not matter, the main thing is that such an opportunity exists. However, if a positive assessment has already been put up, and you suddenly found a marriage, then alas - it will not be possible to change your assessment.

Customer Reviews of the sellers AlExpress

Reviews on Aliexpress - Very good landmark to select the seller. No high rating convince the buyer in the right choice as the positive response of the same buyer. And you can hardly believe in the high level of the store's rating, if the reviews are completely negative.

Under each product after its detailed description, there is a block with reviews of those who have already made a purchase in this store. Here you will see how lately orders have been completed, from which countries they did, and directly the description of the goods and delivery. A runaway looks enough to see the number of stars-assessments.

In the Russian-speaking Internet there are sites specializing in reviews, including sellers Aliexpress. To not contact fraudsters, try to check the seller in the so-called "black lists", which are assembled on the basis of buyers' opinions. Such lists are formed most often in various forums.

By making purchases on Aliexpress, pay attention not only to the product description made by the seller, but also to the rating of the store and customer reviews. Then with a lot of probability you will be satisfied with the service, and the new acquisition. With the seller who fulfills its obligations fully, it is worth maintaining further business relationships and recommend friends.