On all purchase of users Aliexpressthe guarantees of "buyer protection" are distributed. If the parcel was not delivered, the poor-quality thing was bought or other conditions of the order were bought, you can easily return the payment without any problems. However, the protection action stops as soon as you confirm the order or independently close the dispute (even by mistake). What to do in such situations? If you were calculated from Aliexpress. From the account of the Visa, MasterCard card or the Yandex.money e-wallet, you can try to return money on the Chargeback banking procedure.

What is Chargesback?

To understand the essence of the concept of "Charged" is easy if we translate parts of this word from English. "Charge" means "payment" or "costs", and "back" - "back". In relation to online trading (in particular, to our purchases on Aliexpress), Chargeback is the process of protesting the transaction and returning money through the mediation of a bank or payment service.

Returnal payment technology will use with mutual settlements using Visa, MasterCard plastic cards, and Yandex.money electronic wallets. Chargeck procedure is clearly regulated by international payment systems. Initiate a return payment, depending on the reasons, can either client or bank.

To start the Charzbek process, a certain period is set - from 30 to 120 days from the date of transaction. The time of consideration of an application for challenging payments by the Bank is about 1 month. A prerequisite for a positive chargeback solution is a certain minimum disputed transaction.

What is needed to return a problem payment under Charzbek program?

First, good grounds for the start of the procedure. The fact that may be caused to return to Chargeback on Aliexpress, Tell in detail in the next section.

Secondly, the personal statement of the payer will be needed correctly and in time. This document is based on the established pattern.

Thirdly, you need carefully prepared evidence: an electronic form confirming payment, screenshots of correspondence with the seller, with the client service, etc.

If everything is done correctly, after the completion of the transaction challenge procedure by your bank or payment service, the full amount of payment on Aliexpress(With regard to the cost of paid delivery) will be written off from the intermediate account of the Chinese resource and enrollled on the balance of your Visa, MasterCard credit card or the Yandex.money e-wallet. Write-off will happen withoutacpice, that is, regardless of the consent of the administration and the seller. However, within 1 month after return, your chargeback may be challenged Aliexpress.

ChargesBek for Fraud on Aliexpress

You have grounds for initiating chargeback to Aliexpress if:

• when paying from a credit card or electronic wallet, there was a double debiting of funds;
• when calculating the order, an inappropriate price of the goods is written off;
• an unauthorized transaction occurred - payment was carried out without your knowledge;
• purchased to Aliexpress the goods were not delivered to the seller specified by the Seller;
• you received a parcel with a fake, poor-quality or impaired goods;
• product characteristics do not comply with the description in the Aliexpress trading catalog;
• you have any problems with a mistakenly confirmed and completed order;
• you have reached an agreement with the seller and closed the dispute, but the conditions are not fulfilled.

Support Aliexpressactively helps users in solving problems for unsuccessful transactions. Therefore, before applying for Chargeback, we recommend to open a dispute on the Internet hypermarket website and try to get a return by agreement with the seller or by decision Aliexpress. If you are not satisfied with the decision of the resource administration, you prematurely stopped the dispute or mistakenly confirmed the problem order, you have the right to initiate Charges in your bank or on the payment service.

Return of money from Aliexpress - Charges in Bank

Return payments for purchases on Aliexpresspaid by bank cards are possible only for Visa and MasterCard credit card holders. The deadline for submission of applications for Chargeback by cards - a maximum of 3 months from the date of calculation for the order. Consideration time of claims and decision-making on transaction challenges by the Bank administration - up to 1 month.

To initiate a chargeback in a bank, do the following:

1. Prepare the evidence: Print the payment form, make screenshots of correspondence with the seller and dispute settlement service, as well as, if necessary, the photo obtained from Aliexpress defective goods. Prepare the card you were calculated for the goods, as well as a document certifying your identity.

2. Visit any branch of the bank that has released the card you used when paying. Make, according to the sample, a refund application. Explain in detail the reason for submitting an application for Chargeback and tell other information required. Expect a request for a request to cancel your transaction from a special bank service.

The bank will notify you about the return payment on request with Aliexpressemail either by phone. In case of refusal to Chartzheb, you will also get the appropriate message.

Return of money with Aliexpress - Charged on Yandex.Money

If only the owners of bank payment cards could count on Charges, then since 2017, the users of the popular online service Yandex.Money also received the ability to challenge the transactions. The process of returning payments is called just like on Aliexpress - "Protection of buyers." Application deadline for Chargeback in yandex.money - no later than 3 months from the date of calculation for the order. The application is remotely. The term making a payment service service is about 1 month.

The rules for receiving ChargesBeks through Yandex have a number of features. Claims are accepted exclusively on payments performed through the e-wallets of Yandex.Money and the cards tied to them after March 20, 2017. You can challenge only payment for goods that have not received by the Buyer, as well as non-venerable, poor-quality, miscalculated (if proved). For goods that have not justified your expectations, products of not those colors, styles and sizes that you ordered, get a return payment via yandex.money will not succeed.

To start the chargeback process on Yandex.Money, do the following:

1. Leave a detailed application for challenging the payment through the Yandex.Money support service. Specify grounds for claim and other required information. Link to a special service page with feedback form - https://yandex.ru/support/money/issue/other.xml.. You can also send an application for Charged by email. Address: [email protected].

2. Expect the Yandex.Money administration's decision. Within a month your return payment for the purchase on Aliexpress It can be confirmed or for one or another reasons canceled.

Reviews of the return of money with Aliexpress by Chargesback

Svetlana, St. Petersburg. We buy a lot to Aliexpress. Of course, it happened to get marriage. Three times, disputes won without any problems and completely received money back. But this time they ordered a bike, and despite the explicit subcomplete and all evidence, the administration for some reason supported the seller. Goods dear, so decided to go further. They applied for Charges to his bank, and after a couple of weeks, the payment was completely returned to the card.

Vyacheslav, Krasnoyarsk. I believe that it is worth starting Charges only for not available orders. He turned to the bank about the return of money for the non-working trimmer. A young man has long made the view that nothing knows about this operation at all. Called the head. So what? I unobtrusively hinted that in the case of a solution not to my benefit, it can write off another order of 25 bucks. Unliable perspective. I refused.

Alina V., Kiev. By mistake, instead of the received toy for $ 10, I confirmed the order of the bag for 55 dollars to Ali. And, as it was called, the handbag arrived in another month and noticeably defective. The dispute has no longer opened. He wrote to the support service - to no avail. We wished to continue to be more careful, and only. Fortunately, on the tracking site forum, I accidentally read about the option with Charged. It was not too hoping for good luck, but the application to the bank wrote. Surprised, but the money managed to return.

We wish you successful purchases on Aliexpress.!