Administration Aliexpressblocks accounts of their buyers infrequently. This usually happens when violations of the rules of the trading platform and suspicion of fraud. At what other reasons the profile on the Chinese resource can be blocked and how to act, if this happens, learn from the article.

Why can Aliexpress blocked the account?

Depending on the reasons, the buyer account Aliexpressblocks either temporarily or forever. In case of temporary lock when trying to enter your personal profile, you will see the following resource warning: "Looks Like Your Account Isn't Authorized to View this page! But Don't Worry - WE Still Love You! "What doesn't seem to be authorized to view this page! But do not worry, we still love you! ". 

AliexSpress can block the buyer account temporarily if:

• you forgot your profile activation password and cannot log in;
• you enter the password or the login confirmation code is not completely neither incorrectly;
• there was a technical failure on the website of the Internet hypermarket.

When temporary locking, the buyer loses the ability to use some personal account options, edit personal information, place orders. After recovering the account, these functions are resumed. Access to the "Help" section for temporary blocking is saved.

If the account is blocked forever, a system warning will appear on the monitor: "You Account Has Been Disabled! You are not alloed to submit new complaints ", this" Your account has been disabled! You do not have the right to submit new complaints ". After fully blocking the account user Aliexpressstill can attend the site and view trade directories. But only as a "guest".

AliexSpress can block the buyer account forever if:

• you have sequentially started to design a variety of orders, but did not complete their payment;
• in a short time, you opened and exacerbated too many disputes with resource sellers;
• you initiated controversy for further reasons, used unreliable evidence;
• from your account on the trading resource, suspicious actions were performed periodically;
• when you pay, you specified numbers and codes that do not belong to you electronic cards and wallets;
• you tried to pay with sellers, bypassing Aliexpress (through third-party payment services).

For accounts blocked forever, access to the personal account, the right to contact the support service, open disputes, to make any changes to the profile, edit personal data, use privileges and place orders - closed. The ability to file a complaint, to explain to the security service and resume the account on Aliexpressin this case there is no. The only output is to issue a new account from another static or dynamic IP address.

How to file a complaint to Aliexpress if the account is blocked?

Users with blocked profiles Submit complaints and unlock disputes can not. To restore access to these options will have to first unlock the account. If blocking is associated with the incorrect login of the buyer, password or e-mail address, solve the problem is easy. Open the start page, click Login and request data recovery to activate the account. After filling out a simple form with loyal information, the system unlocks the profile automatically.

With unlocking difficulties, you can contact the support service: write an email or ask for help in a 24-hour chat. For the start of the chat, click "Customer Protection" on the main page, then Mouse over the Help key and select the Support Service string. In the drop-down lists, specify the type and category of the problem, click "Online Chat". From 7:00 am and until 1:00 night Moscow time on Aliexpressyou can communicate with the operator speaking in Russian.

After unlocking the profile on Aliexpressthe option of filing complaints in the Personal Account will recover.

To complain about the seller, follow several steps:

1. Under the buyer's nickname, click "My Aliexpress».

2. In the list of Cabinet partitions, select "Complaints Management".

3. Specify the cause of the complaint. Suppose "placement violations". Then click "Send Report".

4. Subscribe complaints. Copy / Insert a link to the problem product. Briefly list the claims in the text box. If there are video and photocheaters, download by pressing Browse. Upon completion, click "Send a complaint".

Restoration of accounts blocked forever, on Aliexpressimpossible. Therefore, if the profile is blocked by the Security Service fully, the complaints and initiate disputes you will not be able to. It does not matter whether the list of your orders paid, but not yet delivered.

Please note: In the "Complaints Center" section, only general violations of trade rules are considered Aliexpress. If you have claims to complete, quality, the authenticity of goods or the order is not received, you need to open the dispute.

How to open a dispute if an account on Aliexpress is blocked?

Appearance option on Aliexpress Only authorized users are available. That is, if the account is temporarily blocked, it will have to be resumed before starting the dispute. With the restoration of login and password it is easy to cope on your own. If partial blocking occurred for other reasons, it makes sense to contact the support service. In detail about the restoration of the temporarily blocked profile, we told in the previous section - "How to file a complaint". When blocking an account, it is impossible to restore it forever to open the dispute.

To initiate a dispute, do the following:

1. Go with starting Aliexpressto the personal account - click "My Alikepress" \u003d\u003e "My Orders" in the right sidebar of the page.

2. In the Account, open the order list. Find here the one by which there are complaints and click "Open Spore".

3. Confirm the beginning of the dispute by clicking "Open Spore" again.

4. Notify what decision on the dispute you will arrange. You can request a complete / partial return of funds, or complete payment compensation when returning the parcel.

5. In the list, select the reason for the claim. Write to which compensation is counting when you win the dispute.

6. Fill in the text field. Clearly explain why you open the dispute. If the defective goods are obtained, describe the detected defects, faults, etc., and so on.

7. Attach photos and videos on which the marriage and breakdowns are visible clearly. Use the "Browse" and "Add Video" keys. Click "Send."

how to prove Aliexpress that the product came poor-quality?

Carefully prepared photo and video evidence is the best way to convince the dispute settlement service in what you got from the seller Aliexpressreally poor-quality goods. Experienced users advise not to neglect video when unpacking each parcel. If there is no such video, use one or more photos of the purchased goods as evidence.

Try to take pictures of the product so that defects and marriage are visible as much as possible. If required, increase the image, set the correct lighting. Cross-clothes errors will be well noticeable if you wear a thing. Careless seams, glue influx, uneven scokediction, spots better to shoot with a maximum approximation. On high-quality photo, product defects may look impressive than in reality.

To provide sufficient evidence, it makes sense to download several most informative photos and videos to the dispute form. You can add up to three photos (maximum size of each - 2 MB) and only one video is up to 500 MB.

how to prove that the seller Aliexpress is a fraudster?

Try not to accuse the seller in fraud without good reason. It is possible that in the problems that have arisen with your package, there are no faults or intent. If you are convinced that the seller intentionally did not send the order paid by you, replaced the contents of the parcel or sent you the miscalculated, faulty, defective goods, try to prove it. As evidence, references to your correspondence with the seller or screenshots of the most important messages will be suitable. Photo, video will also not be superfluous.

How to write in Alibaba and ask for support in restoring an account to Aliexpress?

If the profile is blocked Aliexpressby misunderstanding, you can try to solve the problem in the "Hasional Instant" by contacting the support of Alibaba Group. True, according to user reviews, the chances of resuming the account is thus extremely small.

To write to Alibaba Support, do the following:

1. Go on the link http://www.alibabagroup.com/en/global/home. To the main page of Alibaba Group. On the left, click the option "Contact Us".

2. On the Additional tab, select the "Contacts for Customer" string.

4. Find the list in the list Aliexpress" Go to the existing link to the buyer support Aliexpress.and write a message asking for help in unlocking an account. You can also write about the problem and try to clarify the misunderstanding in the email address.

5. If you want to get support directly from Alibaba Group, act as follows. List choose not Aliexpress., and alibaba.com. Press the top link.

6. On the next tab, mark the string "I am a buyer on Aliexpress.com».

Now click "Start Chat", clearly describe the problem and ask for support for unlocking a profile in the Alibaba Group client service.

We wish you a fascinating shopping on Aliexpress!