Paying the desired thing, the status appeared that the merchant sent productYou wait for the seller to throw the track to track the track for tracking, or in the details of the order, the number will appear, and it is not. It happens that he is present, here you can not track your departure. Do not panic, do not think that your money and the next has bothered. In today's article, open the moment curtain, and you can find answers.

The reasons for which the parcel cannot be traced

The very first thing to do is calm down. In any case, you have the right to website shopping, money will not disappear. After you, as the owner of the store sent the goods and the status would have launched, it does not mean that the parcel was already sent and lies in the Chinese post office. The whole process may be much more complicated. If you got a track, it can only mean that the merchant ordered it, and to direct dispatch, it can take another time. Plus, on holidays (not only ours, but also Chinese), in the mail a large loading and postal workers do not have time to handle everything.

The second point, track the parcel you cannot immediately, for it takes some time. So, the parcels on the territory of the Middle Kingdom, you can track only five, ten days after the store owner closed order. You should also know that sending data to several services, appear on postage sites only when they are at the customs paragraph.

You cannot track the track, reasons

You got your track number, and you cannot find information about promotion. There are causes of what is happening. Examples are listed below.

1. I want to repeat that location data order May appear on the carrier's website only for the tenth day.
2. You mistakenly monitor the departure on the site of another carrier. Go to the order details, there will be indicated, on which site the track number will be indicated on the contrary, the track number will be indicated.
3. A variant is possible that the track number could change (it happens). Go to the order details and check carefully.
4. Small, cheap goods Do not tracked (most).

You have the opportunity already in the early stages to break the dispute, but there is no point in this, it is worth waiting.

What to do in such a situation

The buyer is worried about his own money, but most not how much for money, how much they want to get their product. It was for him that they made a purchase and ready to wait, sometimes, and months. The Chinese love to work with small companies that provide their services for the transportation and delivery of goods. If you saw that the track was registered, then you should not bother. This indicates that the merchant sent your parcel and did not deceive you. In any case, you need to be patient anyway, and follow the consumer protection counters. Some parcels come over and a half weeks, and there are such that they go up to four months.

Parcel is not tracked 20,30.60 days what to do

As already written above, there are such merchants who love to work with companies not large, delivery. In such a situation, the details for the order will be indicated by Seller's Shipping Method, this action indicates that even if you got the track code, most likely it will be internal and after departure from the sender country, you can not track it. The picture shows that from the moment of departure from the airport to the parcel with Guangzhou, it did not come out more about the connection. In this case, you just need to wait.

But each patience can come and the end.

It takes 20 days, but not notifications from the post office? Write the seller, check with all the nuances of sending, with simple words, knock out information. If he does not come to contact, you ignore you, no doubt open the dispute.
If the seller was polite, answered all questions, asked to wait (and so it would be), then do not rush to open the dispute.

Already thirty days have passed, and there is no order? We look at the meter, if he is already on the verge of graduation, then ask the seller to extend the defense. And again we are waiting.
The second term of protection can come to your end, here you already need to write the seller, to demand proof of it that he sent. If you are breeding with breakfasts again and ask you to wait, they decide to decide whether there is a sense. If you see that there is no sense, open the dispute, require a complete refund, indicating for the reason that the parcel did not reach.

Buy Only merchants with a good rating, and you will drive all your problems with minimizing.

Can the parcel come

This version of the development of events is also quite possible. Try not to panic when you see that the term protection of the consumer is coming to an end, demand its extension from the seller. This can be done on the order page. Go to B. orders, then go to the order details, which is not tracked, looking for two, which says that by clicking on the button you can apply for the extension of protection (as in the picture).

And we are waiting again. It happens that product Not tracked, extended protection several times and after 3 months, the same came to you. This is not worthwing to blame the seller, it could be intimidated by China's postal service and the service of your country.

How to find your package

If your sending is not tracked, then you can hardly find it. Here you need to hope for the responsibility of the seller, that he sent it at all, and that she will not be stolen by mail. You can only wait for the arrival notice.
Do not be afraid to communicate with merchants, demand the track number, find out all the nuances and if something does not suit you - to open a dispute. Remember that even when buying goods from China, you have your own rights, and Aliexpresswhich acts as a guarantor, supports consumers!