Do not forget that the administration of the world's largest trading platform was able to fully take care of their clients and provided for a solving a number of problems and disputes between the seller and the buyer. According to the rules Aliexpressthe buyer must be fully satisfied with the goods received, which may affect many external factors. If the buyer remains anything unhappy, he has the right to open a dispute with the seller and further require partial or complete compensation for the order value, as well as decide on the return of the goods back.

How to exchange goods for aliexpress

Why do you need to exchange or return the goods? Each buyer at least once came across the situation that the goods received did not meet the description of the seller described, or he was not at all that was ordered.

Also very often, along the path of the parcel, any accidents may occur, which will lead to a complete or partial failure, loss of productive type and so on. Each of these situations requires special proceedings and understanding of whose fault the goods were spoiled. It may be a seller's error, or a transport company, but in any case the goods should be delivered to the end user and have a freight. To avoid unpleasant cases, the seller must take care and pack the goods so that it is delivered absolutely unharmed.

If the goods were damaged, or does not respond to the declared quality, either at all was confused by the seller, the buyer has the full right to open a dispute. The dispute is an excellent tool to resolve all sorts of unpleasant situations between the seller and the buyer. During communication with the seller, the buyer stipulates the full action plan, which will later become indisputable evidence for the administration AliexpressIn case of exacerbation of the dispute. Therefore, you should not neglect communication with the seller during the dispute and pay attention to all nuances. The buyer must have complete proof of the rightness and desire of further cooperation. Thus, the whole essence of the issue of the exchange / return of goods should be taken into account between the two parties to the conflict situation, when making a dispute.

As such is the concept of exchanging the received goods on Aliexpressit was not provided for by the administration, but the goods can be returned and obtaining high-quality reuse. However, this is a very long process that can delay for several months.

What is an internal return to Aliexpress

The last year was very popular to use " Moll" on Aliexpress. If you explain in brief, then these are offices and shops whose warehouses are located in Russia. The goods are sent directly from the warehouses to the buyer internal mail. This is a very convenient and fast way to receive orders, since the product is not needed to lie for weeks, waiting for its turn at sorting stations or at customs.

However, often happens when buying goods in Mollathat the client turns out to be a dissatisfied product. In this case, the buyer has full right within 7 days to return the parcel to the seller and require full cash compensation. Such a type of product refund on Aliexpressit is called "internal" and is part of the "Refund Warranty" function. It is the "internal refund" is an important and integral part of the working conditions of Russian manufacturers and shops in Mollaon Aliexpress.

Delivery of goods to the buyer when ordering in Mollait is carried out thanks to the internal carriers, so work with them costs much cheaper and also faster. Consequently, the return of goods will cost much cheaper than sending it abroad. When opening a dispute and expanding the desire to return the goods, the seller provides the address of the return shipping to which you want to send the goods.

In some cases, the address of the warehouse may differ from which the goods were previously sent. But it is necessary to notify the administration MOLLAand learn about the possibility of such a return. It will save the buyer from a number of problems.

How to send the goods back to Aliexpress and who pays for shipment

On Aliexpressthe goods can be returned if the buyer turned out to be unsatisfied with the quality of the products obtained, or the goods were damaged during transport or for a number of other reasons. In order to send it back, it is necessary to open the dispute in the required product, allocate its desire to return the goods there and request the return of the funds you spent. After confirming your desire to the seller, the latter sends you the return shipping address.

It is recommended to make a video fixation of the entire process of packaging the product so that in the future the seller did not arise additional claims and the conscientious buyer was not denied the return of funds. Packaging is preferably carefully so that the goods are not injured during transportation.

Next, go to the nearest post office and send the parcel to the seller, while the cost of sending in the opposite direction to completely go to the shoulders of the buyer. In some cases, the cost of sending mail exceeds the price of the goods itself, therefore it is disadvantageous. The buyer can seal his desire to compensate for the transportation costs of the return shipment by the seller, but only in rare cases the latter goes to meet.

Therefore, it is desirable to return the goods only in the case when the cost of goods is really essential.

How to make a return to Aliexpress, step by step instructions

Return of goods is one of the results of using the dispute on Aliexpress. It is done if the received goods do not meet the declared description, or was damaged during transportation.

In order to make a refund, it is necessary to understand that all transport costs fall on the sender's shoulders. The cost of sending from Russia to China is essential and sometimes can be close or significantly higher than the value of the goods itself. This should be considered when making a dispute.

In order to return the goods to the seller on Aliexpressa number of actions should be performed:

1. Open the parcel and make sure of its inconsistency with the description of the seller described. At the same time, it is desirable to produce a video fixation of the entire process of unpacking and inspection of the goods.
2. Enter the product description and open the dispute, indicate the reason for its discovery, the desired amount of returned funds and your desire to return the goods.
3. After confirming the dispute the seller you will receive the return shipping address.
4. Qualitatively pack the parcel, while performing a completely video shooting of the entire process.
5. In the nearest post office, make up the parcel and pay the full cost of sending.
6. After receiving the parcel by the seller, the buyer will be returned to the card you requested.

For what period you need to have time to return the goods so that Aliexpress does not have time to list money to the seller's account

It should be noted that after receiving the goods, its unpacking and study, it is necessary to confirm its receipt or open a dispute. After opening the dispute, the buyer and the seller gives 15 days so that both parties can come to a single solution and resolve the controversial situation. Otherwise, the dispute will convert into a claim and administration is responsible for his decision. Aliexpress.

After the seller confirms the dispute and ready to receive the goods back, you can also specify the reverse time. As the parcel can go to the seller for more than a month, it should be considered and immediately clarify this time. If the parcel did not have time to go to the seller in a specified time, you can independently increase the time.

It is recommended to track the time and not to skip the delivery time, because otherwise it will be considered that the buyer's package does not send and the money comes to the seller's account. And after receiving the goods, the seller is given 5 days to study the goods and confirmed the dispute. From this point on, funds will be returned to the buyer's account within 5 days.

Do you need to take a video recording of the returned product and its packaging

As well as the unpacking of the goods and its packaging by the buyer, it is recommended to record on the camcorder. The entire packaging process should be uninterrupted and the goods being packed must be in the frame. This may become indisputable proof that the buyer is conscientious and did not produce any additional manipulations with the parcel.

Thus, the buyer will be able to have indisputable evidence that the goods have been sent in the same state in which it was obtained. It will save him and the seller from additional disputes and will make it possible to take a faster decision on the return of funds.

In what cases you can not return the parcel and get the full amount of money back

The most popular on Aliexpressthere are inexpensive goods whose cost can be only a few dollars. They are ordered in large quantities and often happens so that the goods can be confused by the seller, or had a non-unique look. Same, delivery from the seller to the client is most frequently free, therefore the final value becomes an order of magnitude lower than those in local online stores. That's why Aliexpressand enjoys so popular.

In the event that the question of the return of funds and the goods itself is back to the store, it should be understood that the services of the transport company during the reverse link may be an order of magnitude more than the goods itself. Therefore, the return of the goods is unprofitable for the buyer and this should be considered.

When opening a dispute with the seller, to specify my desire to leave the goods in my own and specify the main reason in the comments - the cost of sending is significantly high and exceeds the price of the goods. At the point of the required amount, it is recommended to indicate 95% of the total cost, which will significantly speed up the process of confirming the dispute by the seller. The goods will remain at their customer, in addition to this will be compensated for almost the total amount of funds.

Aliexpress did not fit the size what to do

Who did not come across the situation when ordered clothes on Aliexpress, did not fit the size of the customer. Thus, the buyer turned out to be in an awkward situation that the clothes are simply unnecessary. Everyone understands that the Chinese sizes of clothing and shoes can differ significantly from European and Russian, and ordering the right size, he simply may not come up. You should be ready for this ready and correctly require compensation of spent funds from the seller.

With the difference in the size of the goods from the claimed, you can request 50-90% of its full cost. The amount will depend on the difference of the declared size from the real one. Also, the amount may affect whether the seller helped the buyer when choosing, or not. If the error was made by the fault of the seller, then you can request a full refund.

If the size of the clothes / shoe does not fit, then most often the seller agrees to completely compensate for the cost of the goods in the event that the goods are returned back to China. But it will be a profitable buyer if the cost of clothing or shoes is essential.

In any case, when ordering a product on Aliexpressbe extremely attentive. Learn the reviews about the store, the product and its description, track the delivery time and unpack the video cameras under the closer observation. This will save you from a number of possible problems and make the purchase more enjoyable.