Finding on the main page of the site Aliexpress, immediately in the eye the inscription " Buyer protection". That she represents and for what it is intended for, we will understand in detail in this article.

What does the buyer's protection of Aliexpress (Buyer Protection) mean

«Buyer protection"This is a specially designed program that protects buyers from the start of purchase before it is received.

Its principle is as follows:

1. The buyer makes a purchase and pays for it.
2. Money do not come to the seller, but remain to protect and preserve the site AlExpress.
3. The buyer receives the parcel and confirms its receipt.
4. After confirming the receipt of goods, the money goes to the seller's account.

However, buying goods in the World Wide Web, there are occasional incidents occasionally, in most cases the seller is not to blame.

In such cases, also to help customers comes "buyer protection", which guarantees:

• full return the amount spent during the non-treatment of goods on time;
• full or partial refund With the right to leave the parcel if the goods do not comply with the description presented on the seller page.

how does the buyer's defense on AlExpress work

Return money spent for the goods purchased on the trading platform Aliexpressmay be in the following cases:

1. If the goods did not reach the destination at the specified time.

As soon as the seller sends the parcel to the specified client address, the time is starting, which is intended for delivery. The maximum delivery time for each country is varied. For residents of the Russian Federation, it is 90 days, for Brazil - 120 days, for citizens of European countries - 60 days. However, very often sellers indicate not the amount of days, but slightly less. In the event that the delivery time came to the end, and the parcel did not reach you, immediately contact the seller to extend it, but to exceed the maximum number of days, neither the seller or the buyer is not possible. Otherwise, open the dispute and return your blood.

You will not be able to return the full charge value, if:

• an invalid delivery address was listed
• the order did not come for such reasons that the seller was not subject to (the goods were detained by the customs; due to the catastrophe associated with natural phenomena)
• unauthorized payment was performed (bought goods not through the site Aliexpress, and transferred money directly to the seller's account)

Open the dispute to return the full cost of money is possible until the "buyer's protection" is closed, as well as within 15 days after its closure.

2. The new product does not correspond to the parameters described on the page of the seller, or it is broken, or came in an improper condition.

In such a situation, you also have the right to demand the return of the full or partial cost of goods. At first, you can contact the seller directly and specify the reason for your discontent. If you do not achieve a peaceful solution, open the dispute on the order page and be sure to attach good evidence not to match the goods or its defects.

3. The goods turned out to be a fake, not the original, as stated in the seller's online store.

The original brand goods sellers provide the service "Authenticity" service, according to which the one hundred percent authenticity of the goods is guaranteed. If you purchased a product with this note, and it was imitation of the original, you are entitled to demand back money. During the opening of the dispute, you need to provide arbitration of the site. Aliexpressweighing arguments confirming the fact that the reached product turned out to be deceived. Submit an application for compensation for the full purchase price possible until the end of the order is closed, as well as for 15 days after the order is closed.

Where to see the buyer's defense for Aliexpress

Browse the buyer's protection The customer can only on the site itself Aliexpress. To do this, log in to your personal account in the "My Orders" section:

Next, find the right item and click on the inscription "Read more":

A new tab will open, which contains detailed information about what date the parcel must come. The delivery date of the parcel is "buyer protection".

Also on this page are the buttons:

• One button allows open dispute, if product not came or came with marriage;
• Second button confirms obtaining product.

How many days will the buyer's defense

Every seller presented on the site Aliexpress, guarantees its customers a timely delivery of goods. If this does not happen, the buyer has the right to demand the return of the amount spent.
On the site Aliexpressact warranty Frames. The maximum time is 60 daysHowever, for some countries, these warranty frameworks are increased. For example, for Russia, the delivery time of goods should not exceed 90 days, for Brazil 120 days.
After the end of the buyer's protection, the buyer has even 15 days to return money when noting the goods or when receiving a product of improper quality.

How to extend the buyer's defense

Despite the fact that on the site Aliexpressfor the delivery of goods, there are "Warranty Frames", most sellers in sending goods indicate the smallest number of days to deliver the parcel. If you notice that the buyer's protection time comes to an end, and the parcels do not yet see, you have the full right to extend the protection period. To do this, go through your personal account in "My Orders":

After that, find the product for which you want to extend the time and click on the word "Read more":

Then in the details of the order in subparagraph "Reminder", go to the number 2 and click on the blue inscription "here".

After a few seconds, you will appear on the screen, where it is reported that the prolongation of the order protection will occur only if the seller approves it. The bottom is located in which it is recommended to enter the desired number of days to extend. The term you can choose any of several days to several weeks. Then click on the "Send" button.

After sending the application from the seller there is exactly two days to approve or reject your application. With a positive outcome, you will be notified by email, with a negative one - it is recommended to open a dispute.

Aliexpress Seller extended the buyer's defense, why

When the buyer's protection expires, not only the buyer, but the seller has the right to extend it. Some customers are welcome to such an outcome, some are not.
Makes this seller only so that you have time to receive the parcel and you would not cover the order and did not demand the return of money back.
However, if you do not agree with the extension of the order protection by the seller and / or the seller extended the protection time on a very long time interval (for another month - two), and the track number is not tracked, then you can open a dispute without waiting for the end of the buyer's protection. During the opening of the dispute, make sure that the seller extended the defense without notifying you and the obtained track number is not tracked.

Buyer's defense is a very significant service that protects buyers from fraudsters.
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