According to the buyer's defense program, users Aliexpresswho received poor-quality products or not relevant product descriptions, have the right to open disputes to refund payments. Depending on the reasons for the claim, the dispute may decide on full or partial payment compensation without returning the goods or about returning the payment in exchange for sending parcel to the seller. How to arrange on Aliexpressthe dispute, as if necessary, return the goods to the Chinese seller if it is profitable to buyer - find out from the article.

What to do to the buyer if it did not arranged the goods: in size, in color, in quality?

To begin with, we will understand what decision should be expected by the won on Aliexpressdisguise: Full refund of money, partial compensation or payment refund when returning the seller of the parcel.

For a full refund with Aliexpressyou can count if:

• the parcel with the order paid was not delivered;
• you mistakenly sent a parcel with someone else's purchase;
• you got a product with a significant marriage or breakdowns;
• the seller sent a thing of not the size that was ordered;
• product specifications are different from the described description;
• the seller sent a brand fake instead of the promised original.

Return payment S. Aliexpresspartially possible if:

• the parcel was delivered with a significant delay;
• the color / shade of the goods on the customer ordered;
• there is a slight marriage that does not affect the functionality of the product.

The decision on the return of money in exchange for goods can be accepted if:

• you opened a dispute on the return of money for expensive goods (regardless of the cause);
• you have incorrectly chosen the size, and the ordered clothing / shoes did not approach you;
• you are not satisfied with the color, design, etc., with the characteristics of the product correspond to the order;
• household appliance is unsuitable for use in your country for technical standards;
• the evidence provided by you is not enough to make a different solution.

So what to do if received with Aliexpresspurchase disappointed, and you intend to request a payment refund? First of all, you do not need to confirm the parcel, because after that the resource system automatically translates your payment to the seller.

Your task is not to miss the end time of the protection of the purchase, to open the dispute as soon as possible, to accurately explain the essence of claims and provide sufficient evidence. At your disposal - all days remaining until the end of the pricing of the order, and not more than 15 extra days after. About how to make a dispute form correctly, let's tell in detail in the next section.

How to open a dispute with the aliexpress seller?

To start a dispute over a problem purchase with the seller Aliexpressdo the following:

1. Come on the starting Aliexpressand log in. After that, go to the Personal Cabinet of the Buyer. To do this, activate the "My aliexpress" key under the user's nickname. In the opened office, choose the "All Orders" section.

2. Look in the list of the purchases of the purchases that you need to open the dispute. Click "Open Spore" to the right of the product name.

3. Confirm the intention to start the dispute - re-press "Open Spore" on the Additional tab.

4. Report System AliexpressWhat a decision on the dispute is satisfied: a refund without sending the parcel back to China, or return the amount of payment in exchange for the return of the goods to the seller.

5. Next, answer questions: How much compensation is counting whether the order has been received that it served as a reason for opening the dispute. Suitable options for answers Sequentially select in the drop-down lists.

6. In the text field, it is clearly and described in detail the essence of the claim to the seller. Optionally, you can use any of the services of translators, but it is quite acceptable to write in Russian (on Aliexpressthere is an instantaneous electronic translation option).

7. Add evidence. These can be a photo on which breakdowns, marriage, a label with inappropriate size, etc., can be clearly visible, and so on. When opening a dispute, you can upload up to 3 photos, each of which does not exceed 3 MB. You can also send video unpacking received parcels. At first, the dispute you have the opportunity to add one video up to 500 MB. Later you can add additional evidence. To send a photo, press "Browse", to send video - "Add video".

8. When you finish filling the dispute form, do not forget to click on the "Send" option.

The procedure for maintaining disputes defined by the rules Aliexpress:

• opening of the dispute, a claim for claims, providing evidence;
• negotiations of the buyer with the seller in the electronic correspondence;
• the aggravation of the dispute is to connect the dispute settlement service;
• the final decision is to close the dispute.

Buyer negotiations with seller Aliexpresslast up to five days. If this period is possible to come to the arrangement of both solutions, the dispute is completed. If the Chinese merchant ignores the claims and does not communicate, the decision is made in favor of the buyer. If the seller joins the correspondence, but I do not agree with the requirements of the dispute, the Special Service helps the final decision.

How to exacerbate a dispute if the seller disagrees to refund?

Did you start correspondence on the dispute, reported on their own terms, provided evidence, but the seller disagrees with the claim? Watch out for keeping your dispute and wait for its exacerbations - Connecting the settlement service Aliexpress. You can familiarize yourself with the details of the dispute in the Personal Account, in the sections "The History of Disputes" and "Returns and Disputes".

Until recently buyers Aliexpresscould make the dispute independently by pressing the appropriate key on the open dispute page. Now there is no such button in the blank dispute. The aggravation stage of the dispute begins automatically after 5-10 days or is initiated by the buyer before when contacting the support service of the trading resource. About the final decision you will be notified by e-mail.

Spore won, what to do next?

Your further action depends on the decision taken on the dispute. If the settlement service Aliexpressapproved a refund without returning the goods to the Seller, wait for messages about processing your transaction, and then follow the account balance from which the order paid. Money will be listed on this. If your dispute is decided on reimbursement of funds, subject to sending the parcel back to China, you need to get the address of the seller and return it to him. Note: All the costs for the return shipper pays the buyer AliexpressIf there is no other agreement with the seller.

How to send back parcel with Aliexpress?

Send goods back to China, you can regular postal parcel or parcel to the seller's address Aliexpress. Do not be lazy to clarify the recipient's address: it may not coincide with the one that has been specified on the parcel you received. Enter the track number of the returned order in the dispute form. Within 30 days, the seller must confirm that the returned product is obtained. As soon as this happens, you will be listed for the purchase. If during this time the seller will not report on receiving the parcel or its delay, the system Aliexpressreturn your payment automatically.

Is it profitable to buy the parcels back to Aliexpress?

In order to understand whether it is beneficial to get a return of money, subject to shipping to the seller, it is necessary to find out how much reverse shipment services will cost. It is clear that it is impractical to pay for sending a penny goods, whereas the refund of expensive purchases on Aliexpresshas the meaning.

The cost of returning an order to China depends on the dimensions and weight of your parcel, the country of dispatch, as well as the postal service you have chosen. It is worth considering additional costs for declared value, the type of packaging, etc. It is possible to calculate the approximate cost of sending goods to the Chinese seller on international shipment calculators. They are on the sites of postage departments and private delivery services.

Calculators of the cost of sending international parcels:

• Post office;
• Mail of Belarus;
• Ukrpochta;
• Mail of Kazakhstan.

How much money and when will be returned with Aliexpress?

According to Won. Aliexpressthe dispute will be paid to you the amount of the return, which is indicated in the final decision. With full compensation, the cost of delivery of your order from China will be taken into account (if shipping was paid). Cashless payment from a bank credit card or a wallet of the payment system will return to the account from which you were calculated for the purchase. If you paid on Aliexpresscash or from the phone, then get a refund to your mobile balance. The deadline for crediting money on disputes is 3-15 days after processing the transaction by the dispute settlement service.

We wish profitable purchases on Aliexpress!