Solve any problem that originated with you with the goods ordered on AliacPress Pretty easily. The main requirements, to begin opening a dispute, there is the truthfulness of the product description and possible real evidence of the problems that have arisen and later led to the opening of the dispute. The advantage of the site Aliexpress, There is a real possibility of solving problems related to products and its quality. And for this, there is a direct algorithm for the site. After all, due to the fact that the money you listed for the goods do not directly receive the seller, all the problems may be even solved in your favor. And the seller will receive its funds for the shipped goods only after confirmation of your products. And it makes it possible to easily solve all questions regarding discoveries, and closures of disputes. But how, open a dispute and what is needed for this, and in what cases it is possible and much more, you can find this article.

Ordering products to Aliexpress

Before making any product on Aliexpress,you need to register. After filling out all the necessary graph, you will be able to view any product, its feedback and descriptions. But, of course, to order any products specified in the site directory. For lightness and speed of search, the site has a search string, which in which the product name is able to choose the right one parameters product. Also, you can apply an additional filter installed on the left side of the screen. After all this, you have the opportunity to choose the item after reading additional customer reviews, and a detailed description of products.

Now, when you have decided on the desired product, and sent it to the cart for payment, you remain Expect to obtain this product. After payment, the seller will send you a notification with the parcel number and a description of the timing during the period of which you must receive the parcel. Carefully monitor the expiration of this date, as this is one of the possible deadlines in which you can open the dispute.

Dispute on aliexpress

What does it mean to open a dispute on Aliexpress How and when can they use? Such a question arises from each client when buying in City Internet. Not exception and there is a world sales site Aliexpress. The essential difference of this site from any other, is the possibility of solving problems that have arisen. But, just Aliexpressallows you to easily resolve any possible problem even resorting to an additional independent expert represented by the site administration.

And for starters, let's consider several options for problems that may arise with this product.

Before making a purchase, on a product page, the seller prescribes what questions when receiving its products, it is possible to solve the applied dispute. This is clearly spelled out in the sections " Warranties of the seller"And" Return of Goods. " In these sections, it is described in detail in what cases this seller is ready to solve problems in favor of the buyer. This option will help to return the full cost of the goods, or partial compensation. Also, you can solve the self compensation size by proposing your solution to the problem. But, it does not give you a 100% guarantee that the seller agrees with him. After all, first of all, it is necessary to determine the reality of the problem and its possible solutions.

The goods that you received for example in integrity, and fully appropriate, you will not be able to get a 100% refund, if he just didn't like or you thought it would have a different kind, etc. Many sellers, in order to avoid these issues, clarify on its page - about possible deviations of the shade, permissible errors in size, etc.

If the goods were sent and as a result, the defective or even has significant defects relatedwith transportation, nonideal packaging products. In this case, you have full right, require compensation in the amount of 100% of the cost of the product. But, and in order to confirm this, you need to prove the inoperative state or the complete unsuitability of the goods received. And most importantly confirm that the goods came precisely for you already defective, and not you did it.

The advice for buyers of valuable goods - will be able to fall out continuous video. In which, it will be clearly seen, the initial packaging of the goods, neatly unpacking it, but also a more thorough inspection of products. All this must fully confirm your words about the marriage of the product obtained. Only then, you can prove and get damages.

After all, after you open the dispute, you will need to prove and present evidence that will help confirm the receipt of a selected product. And the most accurate and correct option will be -Videos, which you attach when opening a dispute.

There is another option in which you can open a dispute - this is when the goods did not come to the seller described by the seller. But, in this case, you need carefully trace. Since, after all the agreed dates come out, the opening will not be possible. Also, if you have this problem with the seller, you can extend the delivery time in your city. If, you do not want to do this, you have the right to open a dispute and clarify the reason - namely, select "The goods did not come".

But, here's how to if the dispute is open, and the goods still reached you. That, then you can use the dispute cancellation service. But, you need to remember that after the dispute is closed, but the product came and it does not correspond to the description or has problems. Then you will be much harder to prove that the goods are received, but you wish to re-open the dispute.

For this, the Council will be only after receiving its package, and only after a thorough inspection, confirm its receipt. So you guarantee the opportunity to open a dispute with any problem that has arisen with the goods.

Also it will be impossible to open a dispute after you have confirmed receiving an order. If you got orders, but did not confirm its receipt, then you will have some time to solve the opening of the dispute. But after the expiration of this period, the site administration will independently send the goods to the closure. And after that you will not be able to make a claim to the seller.

View the state of the open dispute, you can on your page Aliexpress.In the "My Orders" section or " Returns and disputes" Where in the "All Orders" section you can open a dispute. When you press a specific "Open Spore" key, you will be provided with a table with a number of questions and a description of the goods in which you want to open a dispute.

All questions that require a direct response will be marked with a red asterisk.

At the end of all questions, you will need to describe why, you do not suit one or another product received from the seller. And at the end it is necessary to provide notice - necessarily a photo in which the problem is clearly seen. Or as previously stipulated video proof.

After all the manipulations done, you can see "Returns and disputes" View seller's solution on your request for return or compensation. Also, the seller may refuse and disagree to your conditions. But, he will also have to explain to you in writing why he canceled the dispute, and with which it is connected.

The seller closed the dispute to Aliexpress

The seller, after reading your requirements, the evidence has the full right to close the dispute and do not reimburse you your damage. Sometimes such problems arise in cases where you did not carefully familiarize yourself with the description of the products, where the real size of the goods were indicated for example. And on the most important photo, the goods are increased and visually looks much more received. Then, this is fully your mistake and any compensation can not go.

There is also a common mistake - the definition of goods and its size according to customer reviews. After all, in order to accurately choose the size, it is also sufficient to carefully study the description, the dimensional grids are specified on a page with specific products. After that, accurately remove the measurements and comparing them with the size table specified on the product page. But, and for greater confidence, you can use the seller's prompts to clarify the size you need.

After all, the review written by the client, it can not always be truthful. And this is associated with not correctly removed with themselves and measurements. And this will lead to the fact that the goods are not suitable in size. And having familiarized with one of these reviews, can lead you to the decision to order the goods on the size more. The consequences of which, you will be very upset - as the goods will be great to you or the opposite is small.

An example of a successful seller of the seller to define the size, there is one of the reviews from the page. Aliexpress.

March 29 ordered, April 26th received in the Leningrad Region. Track all the way tracked. Pants really liked. With its 183 cm of growth and 80 kg, the weight ordered XL, guided by the seller's table. All the rules, even in the belt a little free. Helps the belt. And more thanks thanks to the seller, which responded to my request - I first ordered a gray color, but then I changed my mind and asked the seller to send an army green. The seller performed everything. I will order back in this store.

But the review in which it is clear that the client did not specify the size of this model from a particular seller, but completely revealed to the previous order of this product, but another seller. Also gave a negative result.

Ordered to this exactly the same black color pants of the same size. The goods came quickly and in size. This order very disappointed with its dimension, because they ordered pants of the same size as the previous ones, but the size they turned out to be slightly small in both the volume and the length of the trousers. Very disappointed because I was waiting for an order.

As you understand this product, you will not be able to replace or compensate for at least any of its part of the cost.

An example of a product for which the dispute was opened and is partially reimbursed. You can read below and view additional photos in which the problem is really visible and how the photo of the proof should look like.

The quality is average, from the inside is stitched with white threads, white threads stick out on the blue suede. Opened the dispute, they returned 300 rubles at the paint at once. For this 4 stars. With the size, it was not guessed, at 24.5 ordered 39, great and great fullness. Ordered 18.03, came 8.04, the order was tracked up to the post office.

The seller asks to close the dispute on Aliexpress

Faced with the problem of opening a dispute, or acquaintance with customer reviews.You can meet such a not rare fact that the goods came to be defective, but, here is the assessment of the buyer put high and positive. How to explain and why it turns out? This is all connected with the seller rating. After all, every negative feedback and in line with a bad ball, lowers the store an order lower in the search table. It will negatively influence the number of orders that the seller can expect.

Many sellers after opening a dispute are really asked to close it in order not to reduce their rating.

There is another reason why the seller can ask you to close the dispute - these are penalties.

If the seller closed the dispute, but the right thing of this issue is absolutely on your side. Then you can " Again the spores"And only then, by your question and your claims to the product will be directly affected by the administration of this site, which will determine the final decision.

Example, video evidence, marriage received goods

How to shoot a video about the defective product? One example you can view this section. In which the buyer discovered the problem with the products after it is received. Clearly and detail filmed this video, which in the future will allow you to open a dispute and solve it. One solution can be like a replacement of the goods, but for this you should count on additional costs associated with the refund of the defective product, and pay the cost of the delivery service. Or require compensation for repairs, which you can spend in my city, while in advance to clarify the cost of solving this problem.

Good shopping on Aliexpress.