Imagine the situation: the seller with Aliexpress He sent you a frank marriage or not at all that they ordered, perhaps you just hurried with payment and changed my mind with buying. It is quite natural that you will want to return your blood, with as soon as possible. Let's deal with the reasons for the return and how to return money with Aliexpress Through the cancellation of the order or the dispute.

The main reasons for the return of money with Aliexpress

Surely you at least once paid attention to this modest inscription in the corner of the page.

But it is unlikely that you think about its meaning, while yourself do not come across the controversial situation and want to return the money spent. Meanwhile Aliexpress It has excellent buyer's protection and guarantees a refund in the following cases:

1. The seller did not send your package. The description indicates a certain time to send the parcel.
2. If the seller failed to meet during this time, then the automatic cancellation of the order occurs on Aliexpress. Return of money in this case occurs within a couple of days and you do not need to do anything for it.
3. You changed my mind and decided to cancel the order. You can request from the seller the cancellation by clicking the corresponding button for this.
4. Important! You must specify the reason for the refusal and wait for confirmation of the cancellation from the seller.
5. The goods do not meet your description / You were sent another product / The seller confused the size / goods was defective or just poor quality - in all these cases you can open a dispute and demand to return some or even the full amount.
6. You ran into a fraudster. Today's Aliexpress It differs from what was at the very beginning. Developers are tightly working on the security of the site, but still it does not exclude the risk to get to the ditch shop. If it is confirmed, this is really a fraudster, then the money is simply frozen and after checking returns to customers.

If everything is clear from the first and fourth item, then the second and third there are nuances and pitfalls, knowing about which you can return your blood without waste of nerves.

Return of money after canceling

After payment of the order and confirm with its system, an active button appears opposite the order. CANSEL ORDER or Cancel Order. This is the point of reference for the seller - it begins to cook your order to shipment, and for you - shows how much time it remains to cancel the order and return money. This is called PROGRESSING TIME or order processing time.

If the button CANSEL ORDER or Cancel Order It is still active, then you can safely press it. But you will need to explain the cause or reason. Choose from the list you suggested.

Play approval cancellation from the seller, then the money will return back to your account, and the order will disappear from the list of purchases.

Spores by Aliexpress: refund

So, you got a long-awaited parcel, in anticipation, hurry to go home with her and, only overpanding the threshold - print it. And ... Instead of joy from buying, you get a deep disappointment. Do not be upset in advance, you can return the money spent, albeit an incomplete amount, but most of the way you will be able to knock out from the unscrupulous seller. For this, there is a system of disputes on Aliexpress.

You can open the dispute and return the money for the following reasons:

1. The parcel did not miss customs.
2. The parcel was not received and went back to the sender.
3. The order was shipped at another address.
4. The absence of any information by order number.
5. The resulting goods differ significantly from the description laid out by the seller on the page.
6. The goods turned out to be really low-quality, as a result of which it cannot be used for its intended purpose.
7. The goods turned out to be a fake.
8. The goods were obtained with damage.
9. The number of goods turned out less than was ordered.

To start a dispute, we make three photos confirming the existence of the desired product. Log in and go to the site and go to My orders.

Choose a problem order and click on the active button Open dispute.

We repeat this action again.

In order to open a dispute, you must choose a problem and note that the goods are obtained.

The next step is especially important, it depends on this, probably all the decision of the dispute. Do not press full refund, leave the seller at least some part, at least a dollar. This should be done on the basis of practical psychology - if you are categorical and demand a full refund, the Chinese seller will try to prove - how wonderful to his goods and fight you in the dispute to the last. If you leave him at least part of the money, then most likely he will meet you immediately and approve the dispute, because he is at least a little, but earned.

Choose a partial refund, enter the amount and briefly describe that not so with the product received. Write the most simply, through the online translator in English.
Do not forget to add photos!

Press the button send.

Your dispute is open. Let's give 5 days to the seller for the resolution of the dispute.

You can update the page every half an hour, waiting for a solution from the seller, but it is better to go to the next day. It is possible that the dispute will be completed in your favor. If the seller agrees with your conditions right away, you will come here such a message.

Be prepared to compete for your money if the seller will find your claims unreasonable. Argue, prove your right point and follow the following "golden" rules of dispute on Aliexpress:

• be sure to attach three different photos of problem areas to the message;
• do not ask for a full refund, leave the seller at least a dollar;
• if the seller asks to return the goods - agree, but with the condition that he will pay for shipment from Russia. And be sure to warn that shipping costs may exceed the cost of the goods;
• never blame the seller and do not write that he made a mistake.

How to return money to Aliexpress

Now about how the money refund after the dispute on Aliexpress.

After confirming the return by the seller, the order status varies. Now you can see the inscription Progressing Time, which means refund processing. You can view the return status, for this, go to my orders, select the one by which the dispute is open and click on the Payment tab.

Here it is clearly shown at what stage there is a refund.

The duration of the return of money is different. Depending on the payment method that you used. So, refund with Aliexpressmaestro will last from 10 to 15 business days, and if you paid through the Yandex Money e-wallet, then the return of money on Aliexpresson Yandex money must pass within 10 business days. Exception will be the AllPay payment system - an instant refund is made on it. More than B. official table:

If 10 days have passed since the approval of the dispute, the payment was not returned, then it is worth writing an appeal to aliexpress support service.

To reduce your own risks and no longer fall into such situations, treat the seller's rating, the number of "living" reviews and come around the product at a suspiciously low price. So you will save not only your money, but also nerves.

High-quality shopping!