The leading position among shopping sites on the Internet today occupies a well-known site Aliexpress. The variety of goods is so great that there is no effort to find any thing that was at home in two, or even more times more. Despite the quality goods and goodwill of most sellers, there are occasions occasionally, for which they simply need to return their money. If you encountered such a situation, then you should not worry. Money written off from your account as a prepayment for a purchased thing is not received immediately to the seller, but remain in the preservation of the mediator who speaks Aliexpress. How to return money with Aliexpress. Without problems, the next article will tell you.

How to contact the seller if there are problems with the order

Almost all sellers selling on the site Aliexpress, positively belong to your customers, because it is from them that the store rating is depends, which is formed in several years and can be spoiled by negative reviews and low estimates of outrageous customers.

With the problems arising with the order:

• your product did not come under the deadline,
• the received parcel is not suitable for the product description specified by the seller,
• thing is damaged

the first step to resolve this conflict is Appeal to the seller.

To contact the seller, you should log in to your personal account on the main page:

In the menu of your profile, select the category "My Orders", then in the new Web page that opens to find a product that does not satisfy your requests. Then in the order description, find the inscription "Message to the seller" and click on it.

Next will appear an empty rectangle where you should enter your comment. Communication with the store's seller is carried out in English. For those who do not speak this language or for those whose level is not good for communication, they can use any On-Line interpreter on the Internet.

In the letter, you should exactly indicate the problem, if there are defects, you should upload photos of flaw and ask the seller about solving this problem. One message is allowed to attach only one photo of the formats: JPG, GIF, BMP or PNG size no more than 5 MB.
In most cases, the seller is trying to independently solve the problem without bringing to the opening of the dispute.

Dispute what it is

On the site Aliexpressunder the word "dispute" or it is also called the dispute understand the protection of the parcel. Site employees Aliexpressdo not infringe upon buyers, in contrast to many other online stores, and always fight for their rights.
With the receipt of the goods, if you do not track the track code or upon receipt of the goods with a marriage, the buyer has the right to open a dispute and demand a refund of the money spent. The opening of the dispute is the extreme point of the conflict, to prevent this, it is better to first turn with the claims to the seller itself, because they are also people with pleasure to make you concessions.

Button for opening a dispute for what period it is open and why is not an indefinite

Start opening a dispute on the site Aliexpresscustomers can only be sent after sending the goods to the specified address and after the seller of the track code. It takes about five calendar days, as well as about 15 days after the completion of the order (that is, its receipt).
When the dispute opened, you and the seller gives several days, namely five, to resolve the dispute, otherwise the site arbitration will connect Aliexpress And the conflict situation can be dragged up to 60 calendar days. This procedure is not an indefinite and with any Site Site Site Aliexpresshe publishes the verdict in favor of one of the parties.

When it is impossible to return funds from Aliexpress

Many buyers who received poor-quality things or not received them at all receive all the money back. However, there are cases when returning funds from the site Aliexpressjust impossible.

Here is some of them:

• You lost your dispute;
• During the dispute, the buyer has downloaded falsified photos as evidence;
• Buyer forgot to open the dispute after 15 calendar days after the order is closed.

In other cases, the buyer's protection is valid, read about it in more detail. here.

How many days ago the dispute is possible on Aliexpress

The dispute arose between customers and sellers on the new rules lasts for five days. However, if they do not find a way out in the current position, then the third party is connected, namely the site administration Aliexpressand in this case, the conflict acquires a new status.
The duration of the dispute in the status of exacerbation depends on the employment of site employees Aliexpressand on the number of evidence provided by both parties. Sometimes this process is tightened as much as 15 - 60 days.

Step-by-step instructions, how to start a dispute

In cases where communication with the seller was not crowned with success, you can safely discover the dispute. For this purpose in the category "My Aliexpress.»Go to the section of your orders and find an item in need of dispute and click on" Open Spore ":

A new page will appear where you should again confirm the opening of the dispute. To do this, allocate all (put two ticks in empty squares) and click on the "Open Spore" button once again:

After you click on the inscription "Open Spore" System will ask you to select the following actions:

• Only refund
• Return of goods and money

The action "Return only" means that the thing you ordered did not come and you need to return the money amount spent back or the goods received by you are very different from the goods that presented the seller at-line store and you would like to get a part of cash At the same time, you leave the parcel and do not send back the seller.
The action "Return of goods and money" means the sending parcel does not match your expectations and you agree to get it back to the seller and get back the full cost of the product. In such cases, you will have to independently pay the delivery of the goods to the seller.
Next you will be asked to tell about the problem and the desired way to solve it:

This statement should indicate the "Expected decision": only the return of funds or the return of goods and money. When receiving the parcel, select "Yes" if the parcel did not reach the addressee, check the box in the point - no. In the "Return Amount" paragraph enter a certain amount, but it cannot be higher than the cost of the goods. Then in an empty rectangle enter in English a detailed reason, by another language - why did you decide to open a dispute and what does not suit the goods received. When marriage is found in a product or inconsistencies in the description, attach a photo and / or video. These evidence will help to resolve the issue in the direction of the buyer. After filling out all empty fields, click "Send".
I would like to note, depending on the reason for the dispute itself, various lists appear with options. For example, if you specify that we received the goods, the following options will appear in the "problem" item:

• Product does not meet the description;
• Quality problems;
• Inconsistency of quantity;
• The goods are damaged;
• Fake;
• Problems with components.

After specifying the problem itself, the system will ask you to clarify what you did not like. For example, if you indicated "Quality problems", then the following options will appear for refinement:

• Nasty smell
• Krivo stitched
• Pottack
• Lightweight fabric
• Painted unevenly
• Presence of various tensions and arrows, etc.

When specifying the reason, the system is asked to upload a photo or video, otherwise you will not be able to click on the "Send" button.
When specifying that you did not receive the goods, then the following options will appear in the "problem" item:

• There were problems with the delivery of goods;
• There were problems with customs;
• The order was sent by the seller to the wrong address.

By choosing "Problems with the delivery of goods", you will be asked to clarify:

By clicking on the "Send" button, you will receive a description of the dispute where it will be reported that the seller must agree with your offer and a period of five calendar days to solve this dispute. When not replied by the seller to your conflict, it will close in favor of the buyer. If an agreement does not come between the buyer and the seller, then the service will be connected to the dispute Aliexpress..

Remember, you can always cancel the dispute or add a decision on the return of goods and cash.

Where is the information about opening a dispute

All information about the opening of the dispute is in your personal account and you can always familiarize yourself with it. To do this, go to your office and choose "My Orders". In the Select "Returns and Disputes" item menu and you immediately receive all the information:

To refine the data, you follow in the Status column click on "View Data":

This looks like a description of the dispute:

Earlier on the site AliexpressWhen the dispute buyers opened, it was possible to notice the "Exceit Spore" button. However, according to the new rules of the site, when the seller and the buyer do not come to bilateral resolution of the conflict, then the site administration automatically joins the dispute. Aliexpress (Arbitration) and the dispute in this case is exacerbated.

What does the inscription mean: the dispute is exacerbated. Actions buyer

If the description of the dispute appeared the status "Spore is exacerbated - the expectation of the response of the parties", then this means that the buyer and the seller did not come to the general denominator and the arbitration site was connected to the dispute Aliexpress. To resolve the conflict situation, both parties have two days during which they must provide the necessary amount of evidence. As evidence, photos and / or video or other statements may be confirmed by the opening of the dispute.

To attach evidence, you only need to click the "Reply Now" button and download them. If the court Aliexpresshe made a decision on a partial return of funds and you agree with this, then to speed up the process, you should also click on the "Reply now" button.
However, if you clicked on the "Reply Now" button and the inscription appeared for you, for example, that you cannot manage this account, then you just need to wait for the final response from the staff Aliexpress.
Site administration Aliexpressmay consider an aggravated dispute over 15 - 60 calendar days. It all depends on the specific situation and from the workload of the site employees themselves Aliexpress.

For what reasons you can demand a refund

Buyer who has made a purchase in one of the On-Line site shops AliexpressIn some cases, it may require the returned money from the seller. The main reasons are:

• The goods were not delivered on time;
• The client will receive not the goods he ordered;
• The product received does not comply with the description;
• The goods came with marriage.

In these cases, the Client should open a dispute and demand to return funds in full or partial amount.
The dispute is best for 1-2 days before the transaction is completed, in this case the seller will not ask you to wait a few more days.

Important information. I agree with the new rules of the site AliexpressJunging into its strength on June 25, 2015, the protection of the goods, which bought the customer, is extended for 15 days. It often happened such that the buyer was inappropriately confirmed by receiving the order, although the order he had not yet received or the timing of the goods ended. This is done specifically so that the buyer in the current situation can solve its problems and return its money.

Claims Manager, how to contact him and find out the status of your claim

According to the new rules of the site AliexpressIf during an open dispute, the seller and the buyer did not come to a love decision, then the dispute will automatically escalate and the site arbitration is connected. Aliexpress. For some time, irrefutable evidence must be provided on both sides. According to him, the claim manager will express its decision, which is not subject to final and appeal. Also, the claims during the proceedings may have different statuses, where the buyer can ask anything, but only wait. All the details of the claims are viewed in the buyer's personal account in the category "Returns and Disputes".
Site managers Aliexpress Always for buyers and will do everything possible that truth would truth.

What time should the money go back

If the buyer won the dispute, then he returned to the money. The process of returning money can delay for several days. This is usually 7 - 15 business days and depends on the method of payment. On the site Aliexpresson the return of funds to the Customer presented the following information:

Each buyer who won the dispute can view information about returning money to it. To do this, go to "Returns and Disputes" heading, find the required product and click on the order number:

Next on the page, find the "Payment" tab and click on it:

The system will issue you information about the return of funds.

It is no secret that the popularity of the site Aliexpressgrowing every day. Despite their fame, occasionally appear misunderstandings between buyers and sellers, whose decision leads to the opening of disputes. "How to open a dispute in order if the problem is not solved" we tried to explain in this article. We hope that you do not have to face such situations in the future and you will always be satisfied with the purchases made on the site. Aliexpress!!!