Surely everyone someday saw on the Internet photocollages of things with Aliexpress"Waiting" and "Reality". Agree, it is difficult to accept and justice to take equity with such actions. On Aliexpressthe buyer's rights are fighting, and it is not difficult to solve such a problem in reasonable cases. For this, on Aliexpressyou can open a dispute. Just behave it, according to certain rules.

What does the dispute mean to Aliexpress

Spores Aliexpress- This is the procedure between the buyer who has already paid for the goods, and the seller to sell the goods. It arises against the background of the discrepancy of the information provided to the customer from the supplier. Namely:

• in the case of the provision of defective goods (including bad packaging and considerable damage during transportation);
• if the goods have a different configuration;
• if the order did not come;
• when the seller sends not the amount of goods (also not the color, size);
• if the claimed quality does not comply with the description provided in the photo and in the description;
• if the goods were in the way more of the time specified for shipment.

The dispute you can open immediately 5 days after payment of the goods. It is then that a button appears in the Product Information menu.

You must have a reason for the dispute. For example, you can open a dispute on Aliexpressif the goods did not come. Usually it happens 1-2 days before the end of the buyer's protection, that is, on the eve of the outcome of the time specified on the delivery of the order. You have two ways here: either open a dispute, or give the parcel to "get" at a long time.

Do you know that delivery by DHL services, UPS, FedEx is carried out in Russia for about 25 days. EMS and SF Express services deliver ordered goods within 30 days. And if the seller has chosen free shipping type China Post or Hongkong Post, it can take about 40 days. This information, about the selected shipment service, can be found in the personal account by clicking "Order Details".

The more you collect the facts about unsatisfactory goods, the better, prepare a photo. All this data, as you already understood, can be provided only after receiving the goods. Therefore, do not rush to open a dispute. It will be available to open until the end of the time allotted for the delivery of goods. And also 15 days, if you have already received the goods and click on the "Confirm Product Getting" button.

Dispute on Aliexpress Step-by-step instruction

To open the dispute you will need a personal account menu. How to open a dispute on Aliexpress. To do this, enter your username and password, go to "My Aliexpress"-" Orders ". Find a product that you have not received or received with a marriage. Next to the "Confirm Product Getting" button will be located the "Open Spore" key. Do not press the purchase button, select a key to open a dispute:

filling out a form about dispute

Immediately after opening the dispute, you will boot the window. It will have a claim form, all the lines of which will be written in English.

In the first field, you need to specify the product reached you. Even if he is in an unequal form, you still specify that you got it. Below in the cell enter the amount of the return. If you do not fit the product completely, it is bad or does not function, then you can specify the entire amount of the product. If there is a drawing on things or the product, for example, an elephant was drawn in the photo of the seller on a T-shirt, and you were sent an applique with a cactus, then you can require partial compensation in a few dollars. The maximum amount you can request cannot exceed the triple order value.

Next, check the box whether you want to send the goods back to the seller. Usually, everyone indicates "no", but, in case you want to exchange a product, then you will have to choose "Yes" and send the goods to the supplier. With a positive response, keep in mind that you will have to fully pay for the shipment to the seller's address. The cost of sending in the mail will cost you about 800-1000 rubles, depending on the weight of the purchase.

Return back or exchange goods on Aliexpressyou can only in unused form. In other cases, your claims will not be considered.

In the largest window, describe your situation, why do you want to return tools that you did not like in the product. Argument essentially, and below attach the photo as the evidence base. Without them, you will not be able to open a dispute. The automatic filtering system does not miss the shape filled not to the end. Therefore, to arm a camera, at least telephone to take pictures of damage, visible inaccuracies, purchase defects. Skip the photos to the computer, and then through "select File" attach them to the application.

Send a dispute to the seller. In five days, he must give you an answer. Now your dispute will look something like this:

The dispute can be complemented with new photos by clicking on the "Edit" button. You can also change your data that you specified when filling out the form.

maintain a dispute

In the future, after submitting an application for a dispute, the situation may develop in several directions:

• The supplier will agree with your terms and will pay the specified amount;
• The supplier ignores your dispute. In 5 days it closes automatically and Aliexpresswill return to you money in the specified size;
• The seller can answer your dispute and offer you your solutions to solve the problem.

In the first two cases, you will absolutely satisfy the requirements, but the third situation should be considered in detail.

In each case, you will be sent to email. Thus, you can find out the result of the dispute. If the seller suggested familiarizing himself with his vision for solving the issue, then a proposal will be received. It will indicate a condition. It may be a smaller amount, the exchange of goods, the proposal to close the dispute, proposal to send a similar product of proper quality. This is not the entire list that Chinese suppliers can offer you.

The window will look like this:

This window will select a selection of several buttons to accept the offer from the seller. You can agree by clicking "Accept", change the terms of your dispute, offering a new solution by choosing "Change". If you are tired of litigation, you can complete the dispute and click "cancel the dispute." And in the recent case, you can press the "escalation of the dispute" or "aggravation of the dispute" (who, as the browser translates). The choice will be yours, but in the case of closing the dispute when you select "Cancel Spore", you can no longer return your funds, as your consent will be made to closing the dispute.

Consider that you have time from 16 to 20 days. If you do not answer the request, the system will take the seller's offer and fulfill its conditions at your address.

An aggravated dispute on Aliexpress

It is possible to exacerbate the dispute in case of disagreement with the seller's conditions. To do this, on the page of his forms there will be a "Suggest Spore" button. Choose it.

Now the representative of the administration will be joined to your dispute with the seller Aliexpress. He familiar with the materials of your dispute and will decide for several days. As a rule, mediators take the side of the buyer. In the event of an aggravated dispute, it is possible to require triple payment, referring to compensation for moral damage, long delivery time, this is accepted by the site administration. Only specify the requested payments are needed in an edited dispute.

Is it possible to open a dispute after order confirmation?

Suppose you started using the purchased goods that reached you on time and, at first glance, he was completely worked. For example, it was a tonometer. Five days after you clicked the "Confirm Order" button, it starts to work with malfunctions. Changing the batteries does not help. What to do in this case? If no more than 15 days have passed since the confirmation, then you have a chance to return money.

In the example, 5 days passed from the purchase. Consequently, you can open a dispute. Near the "Add to Shopping Cart" icon. You will have a "Open Spore" button. Choose it and make a claim in all the rules specified above.

Remember that the funds you translate for the purchase immediately do not fall to the seller. They are in a state of incomplete transaction. Only after you confirm the receipt of the goods, and will pass 15 days (additional protection of the buyer), then the money will "fall" to the seller's account. Therefore, you can open a dispute within 2 weeks from the moment of confirmation.

Here is an example of the dispute after clicking "Confirm receipt of goods":

As you can see, the seller immediately reimbursed the amount for the poor-quality thing and agreed to the dispute of the buyer. And the amount was returned in full, while the seller did not need to return the goods.

Cash that returns the seller will come to the buyer within 1 week. The maximum return period is 10 days. In case of delay in the receipt of funds, use the call to the Support Service Aliexpressor ask a question in technical service Aliexpressin a written form.

Tips how to dispose of aliexpress

• Follow the entire correspondence in dispute messages. They will be a confirmation of a controversial situation with an aggravated dispute, which will participate in the third party - the mediator;
• Be polite, but persistent. Do not stand in messages to insult the seller, it may aggravate the situation. Most Chinese sellers go to meet their customers and agree to the customer's conditions, as they value their reputation;
• Better, if you follow the correspondence in the dispute from the personal account Aliexpress. Postal services can translate correspondence with the delay, and because of this you can be late for the time to consider the disputed situation;
• Try to indicate the full amount of return or most. When considering the dispute, the seller can reduce it;
• Evaluate your situation actually. Perhaps not everything is so bad as you think;
• In no case do not close the dispute at the request of the seller. It can play with you a cruel joke. Repeated dispute can not be opened. Accordingly, return the cash also;
• Some sellers provide instructions for changing and editing the dispute. Agreed amendment. Editing is allowed by the system, and properly decorated disputes are always considered in the first place.

Observing step-by-step instructions, you can easily handle such a nuisance as a dispute on Aliexpress. Remember that sellers will value their reputation and fight for each of their clients. In the current situation, it is important not to spoil their rating. Most suppliers go to meet their customers. Let your purchases be high quality and useful, good luck on the expanses Aliexpress!