Making purchases in world wide web stores, no one is insured against the "cat in a bag." However, hoping for the decency and competence of sellers, this method of acquiring goods is gaining more and more turns. Several tens of thousands of parcels per day make up their customers, but what to do those who did not reach the long-awaited package? First of all, you should not panic, but you should take certain measures to help get your product or money for it.

When open spores

Site Aliexpress - One of the most famous and demanded international Internet sites, where more than a thousand various deals are per day. Free shipping worldwide is another advantage of this site, but it, alas, is not always positive. Because of the most huge parcel flux, postal services do not always cope with them and some parcels are delayed in the way and do not come to the destination at the appointed time. If you encountered such a problem, then you should take the following actions:

• On the parcel tracking sites, track the location of your order at the track code number. If the track code is not tracked, and it happens if the goods with cost below $ 15, then write to the seller about it.
• Contact the seller and report that the parcel has not yet come, and the buyer's protection time is already completed. He will be able to extend the protection time and you will have to wait just a couple of days.
• In the case when almost 60 days have passed since the shipment of goods, then open the dispute to return the spent money.
• If the goods did not come and you noticed that the order protection time had just expired, then at your disposal there are 15 days to open a dispute / dispute.

How to open a dispute, step-by-step instructions

Most recently, many users of the site Aliexpressnoticed the updated interface area, the procedure for the opening and introduction of the dispute has changed with new innovations. This article will provide you with a step-by-step instruction of the opening and the introduction of the dispute agrees to the new installed site rules. Aliexpress. This algorithm of action is suitable not only for goods that have not come to the customer, but also for other cases where it is necessary to argue with the seller. In this case, you should choose a different reason.
So to open a dispute on the site Aliexpress, Go to your personal account and in the All Orders tab, find a product that did not come.

It is noticeable on the screenshot that the order protection time has almost expired, in this case, boldly click on the "Open Spore" inscription, which is located next to the product characteristic. By pressing it, the system will instantly redirect you to another page, where it will require once again to confirm the opening of the dispute.

By confirming it, the tab called "Submit Return Request" will open.

With not receipt of the goods at a time limit, click on the inscription "Return only" and the page will acquire the following content:

We will analyze every item separately:

• In the "Expected Solution" field, select "Return only".
• In the item "Whether you got the goods" opposite the answer "No" put the point, after that you will be asked to choose the type of problem in the "problem" in the column:

In accordance with your situation, you click on the corresponding item. When you click that you have any problems with the delivery of your product, you will have to clarify the reason, namely choose one of the three proposed options:

Since you did not receive the goods, and the order protection is coming to an end, you should select this item.

• Then you manually enter the desired return amount. Keep in mind, the return amount cannot be overestimated by the value of the parcel itself.
• Next to the empty white rectangle fits detailed information about the request in English. You can enter the following phrase "The Purchase Protection Is Over, But i Didn't Receive The Parcel.", Which says not to get the goods and that the order protection ends.
• After all this, click on the Orange "Send" button.

Here it looks like a ready-made version for sending:

After clicking the "Send" button, you will see the following:

The page will appear a detailed description of the dispute itself. The start date of the dispute, approximate time when the site command connects Aliexpressto solve this issue and when negotiations are completed.

A little bit from the bottom you will see "your dispute decision", which you can always change and the seller's decision or Aliexpress.

Then go the details of the order and the place where you can at your discretion leave a comment for the seller. And at the very end there is a "story of the dispute", where you can view it at any time:

The dispute is open, where to watch product information

You opened the dispute, now according to the new rules of the site AliexpressYou can only wait for you. From the moment the dispute itself is discovered seven days for finding a general solution in this situation with the seller. If you have not received a response from the seller for five calendar days, the dispute closes automatically in favor of the buyer.

To disputes between the buyer and the seller who did not come to a general decision comes to the aid of the site Aliexpresswhich will help to get out of the conflict.
All information about this dispute is viewed in the buyer's personal account. To view this procedure, it is worth entering the user's office and select the "Returns and Disputes" rubric.

In the existing list, select the desired product and in the column called "Status" click "View Data" and you will see all the detailed information about the spore.

When you do not need to open a dispute

Almost immediately after sending goods by the seller to the specified address, the KNOP "Open Spore" appears near the description of the order. Newbirds of Internet shopping, without thinking about further consequences, for ignorance, press it on it and open the dispute. This is categorically impossible to do this.

First, the parcel with China can not reach you for 4-5 days, because shipping is free.

Secondly, the dispute in this case will decide in favor of the seller and you will not be able to return money if you get a damaged object.

Thirdly, it does not affect your statistics as a buyer and on the seller's ranking.
There is still one case when you should not open a dispute. If until the end of the buyer's protection remained about five days, you do not need to hurry. You have ordered goods can deliver you from day to day. This usually concerns those who live in remote areas. It is better to wait for the last day of the end of the buyer's protection and only then to open a dispute.

The dispute, open earlier than the end of the buyer's protection, can be the main reason for not receipt of compensation for not delivered goods.

How fruitfully behave

How to dispute and where to watch the dispute information is described above in this article.

However, no need to forget about the following nuances:

• You must provide only real photos that are not processed in Photoshop.
• In the dispute process, conduct correspondence with the seller only on this issue.
• Negotiations should be conducted in English and do not contain obscene vocabulary.
• Open the dispute at the end of the buyer's protection, if you did not receive the goods, or immediately after receiving the damaged goods.
• Unpacking the expensive thing is better to shoot on the video, so you can prove about its defects if necessary.

These tips will help fruitfully win the dispute in your direction.

In which language is a dispute

Dispute on the site Alisepress Between the seller and the buyer are conducted exclusively in English. In this case, you eliminate any misunderstanding.

Ready phrases for communication with the seller English-Russian

If you do not know English, then for communication with the seller you can use any On-Line translator or below the represented phrases:

The seller does not answer the dispute what to do

After pressing the "Open Spore" button from the buyer's side, the seller is given five days to take this dispute. If the seller does not respond to this dispute (he is given 5 days), the dispute is automatically closed in favor of the buyer. In this situation, the customer does not need to do anything, but just wait for the return of your money.

Exacerbate the dispute what it means

Previously, when opening the dispute, if the seller and the buyer could not come to a common denominator, the seller could press the "Against Spore" button, that is, to refer to the highest instance, namely the administration Aliexpress.

After the updated interface of this button on the site Aliexpress There is no argument automatically sharpened if the seller and the buyer did not find a compromise within 7 days.

Excidential dispute

On the site Aliexpressthere is no specific time for an exacerbated dispute. It all depends on the workload of the site administration Aliexpress, from the information provided. The aggravated dispute can be delayed from 7 to 60 days. However, in the description of the dispute, you can always view an approximate time when negotiations are completed:

In any case, the email address specified during registration, you will receive notifications about the work of this dispute, about requests for additional information, if necessary, and the final result.

In which cases the dispute is solved in favor of the seller

Site administration Aliexpressalways adheres to the rule: "Seller is always right." However, in some cases, the dispute may decide in favor of the seller.

Here are some cases:

• Buyer during the dispute loaded photos formatted in Photoshop.
• When opening a dispute, the seller did not download photos or video, where the flaws or defects were specifically visible.
• The thing did not suit the buyer, however it corresponds to the description presented on the store page.

Before designing the order, it is recommended to read in detail the product description and its complete set. Not always, things presented in the photo can enter the product.
Also consider the features of your shape when ordering clothes. In fact, the thing may not be so sitting on the figure as on the model.

Where will the money return if the dispute is won

Money after a won dispute come back to where the payment was made. This process can delay about 15 days. View information about the return of cash on the map, you can in the order description itself by clicking the "Payment" tab.

How to open the parcels with an expensive goods

Many fans of the site Aliexpress Ordered very expensive goods and it is not a secret, because they have several times more expensive in the city. To eliminate all subsequent disputes, open the parcels with an expensive product you need only shooting on the video in a well-lit place. . It is also recommended to comment on your actions best in English. If the dear product will be with a defect, this video will become indisputable evidence and the dispute will decide immediately in your direction. The following are several rollers that tell how to open the parcels correctly:

If the parcel came to the crushed, missed scotch, what to do

Sometimes it happens that the buyer receives a parcel or a rigged tape. In such cases, it should be unpacking right in the mail before an employee of the postal service and, if necessary, draw up an act if the tablet or something you ordered will be stones or something else. In the post office of Russia, there were cases when the staff themselves stole the goods, and the packaging was put on heavy items. In such cases, there is no guilt of the seller, and the torn packaging and scotch is the first signs of doubt.

Useful tips: what you need to take care in advance to win a dispute

Each buyer making an order on the site AliexpressYou need to know some little things that will help not only win the dispute, but also do not bring the case to him:

• When buying a brittle product (phone, tablet, glass vase or cup) Ask the seller to pack goods well. Additional packaging can cost 0.5 or $ 1, but you will be sure that the goods will not bother and come in integrity and safety.
• If doubt, ask the seller to describe the goods in more detail and send it a real photo.
• Always read customer comments in the "Reviews" heading. You will learn about all the shortcomings and the competence of the seller itself.
• Unpacking expensive goods should be removed on the camcorder, during defects it will become the best proof.
• If the commercial product does not correspond to the stated characteristics, for example, the length of the dress is not 60, but 55 cm, then it is worth attaching about the dresses of a centimeter tape and take a picture of this fact.
• If you sent a defective thing or the product was not working, do not agree to send it back. When sending it back to China, you will have to pay for delivery. The best solution will be compensation of cash and / or receiving discounts for further purchases.

All site sellers Aliexpressfight for their reputation and wish to receive only positive feedback. Good shopping from the site AliexpressLucky Let your parcels always come on time!