Ordering goods through the Internet you want to be sure that everything will go well. And in case of problems, you will be protected. Site Aliexpress In addition to favorable prices, provides reliable protection to its customers in the case of force majeure. The fact that this protection is present and how to act if the parcel did not come told in this article.

What is the protection of the goods on Aliexpress

This is the protection of the buyer from unscrupulous vendors and the ability to return their funds. When paying the goods, the money comes about shopping ground, and only after confirmation of the receipt of the goods there is a list of funds about the store. It is also necessary to follow the protection timer, which is on the product page (it is circled). This period is completely depends on the time of delivery. For example, the delivery time of your product is 35 days, so the protection will be valid for 40-50 days. Thanks to this, buying on the site is not very different from the shop. Here you can also return money for the defective goods and leave a review of the seller, or send the claim to the site administration.

Ends the protection of the goods on Aliexpress, what to do

There are cases when the goods have not yet come, and the protection time expires. What to do? Of course, extend protection. About how to do it next.

how to prolong protection on Aliexpress

Ordering and paying goods, the seller makes sending. On page order The corresponding inscription "Seller sent your order" appears, after that the defense time is turned on. In the theory, the parcel for this period should reach the addressee, but it does not always happen. If the end of the protection remains four days you can do in two ways:

• request extension of protection;
• open dispute.

The second way is already extreme measures. They can use if the parcel is stuck in China or is not monitored at all. For the beginning, you can try to ask for extensions. Responsible sellers independently extend the protection time and follow the shipments. If this did not happen, you can ask for an increase in the protection by clicking on the inscription "Request the extension of protection". It can be found on the right side page on the right side, usually highlighted in blue. All be sure to check that the time has increased. The seller may simply not notice the message. If you ignore you and the parcel did not come to open a dispute, but we will talk about it later. Do not wait when the timeline is expired, contact the seller and everything will be fine.

how to extend the protection of the goods on Aliexpress

So, to extend the protection of the goods you need to enter his Account on the site Aliexpress and select the "My Orders" tab. After that find the right product, which has the protection time expires. After that, we find the tab "Extend protection time" and click on it. After that, a window appears on the screen in which you can specify for what time you wish to extend the protection. Enter the number of days in the window and click "Send".

After that, a request message appears on the screen. The seller may consider it up to two days. After that, either the protection will be extended, or refused. In this case, you can go further and complain about the seller of the administration of the trading platform or open the dispute. We will talk about it further.

extend the buyer's defense on Aliexpress in English

Work with an English version site. Difficult, especially if you do not speak language. But from any situation you can find a way out. If you made an order for the English version Aliexpress you need to go to the order description, and in the chat we write a message asking to extend the protection. All correspondence should be made in English. To do this, you can use the online translator. With a positive response, protection will be extended for 30 days. Most sellers are glad to meet buyers.

Extension of buyer protection on Aliexpress through the app

It is not always possible to extend the protection from the computer. If a person is on a trip and at hand only the phone can be included in it both on a full-fledged site and on a mobile version.

how to extend protection on Aliexpress from the phone

If only the phone is right, and the protection should be extended in mobile app Aliexpress. Some complain that they cannot find in this version of the "Open Dispute" buttons and "request an extension of the order". This problem is easily solved by adjusting your browser, for this you need to check the box opposite the "full version". And everything will work. Then the algorithm of action is the same, that from the computer, that from the smartphone. You can ask you to click on the appropriate button or write a message personally to the seller. Nevertheless, preferably the second method. So the letter will not be able to remain unnoticed.

How much to extend the protection of the order for Aliexpress

Basically, protection is prolonged for two weeks. Of course, you can ask the merchant and about a longer period. During this time you can quietly get the goods and inspect its condition. Combating sellers themselves can extend protection. You just have to agree with their proposal or not.

How to find out, extended protection Aliexpress

Learn the defense extended you or not very simple. For this go In your orders and find the goods of interest. Open the card and look at the timer if time has increased all well. Your defense is extended and you can safely wait for the parcel.

Protection time expires, but there is no product

There are situations when the protection time expires in a few days, and the cherished parcel never came. What to do in this situation? The main thing is not to panic, not all is lost. First of all, ask an increase in the pricing of the order, how to do it was previously described. If your opponent does not respond to your messages you are entitled to demand the reimbursement of the order value. This can be done by opening a dispute with the seller. To do this, go to the order page and click the Open Spore button. Most of the merchants after that begin to consider customer requests, and extend timing. At the same time, the seller will ask about the closure of the dispute, but it is better not to do this before receiving the parcel. When it comes and you can make sure the product is described in accordance with the product. Do not forget to confirm the receipt of the goods. In a situation when the goods did not get to the recipient, it is necessary to check the correctness of the dispute and exacerbate it. According to the rules of the trading platform, the longest delivery time is 60 calendar days. Without receiving an order, after this period, boldly require full reimbursement of funds. Do not forget to indicate that things are not received. Site administration Consider your claim and will lead your verdict. True will be on your side, such is the policy of protecting customers on the trading platform.

Is it possible to open a dispute after the end of protection

Yet not so long ago, open the dispute after the end of the protection of the goods on Aliexpress It was not really. And now everything is possible thanks to the automatic extension of the buyer's protection for 15 days. This became possible from June 25, 2015. This support will greatly facilitate the life of those who accidentally confirmed the receipt of the order or recruited its protection. Now for an additional 15 days you will be able to require reimbursement of funds, even if the protection time has expired. This is very joyful news, but still be careful and follow your orders.

The seller does not want to prove the defense

Enough unpleasant situation When you write the seller asking to extend the order protection, and he ignores you or completely refuses. In this case, the demonstration is opening the dispute. You will be pleasantly surprised by the lightning reaction of the merchant for this action. He itself will be protected for the desired period and will persuade you to close the dispute. It should not be done before receiving the goods and when you will be one hundred percent sure of his quality. Well, of course, confirm receiving the order. After that, when working with the site, look for more reliable partners.

This article tells about the protection of the buyer and the goods. Examples of various situations and solutions are given. Taking advantage of the tips of the article, you can always extend the protection of your order or return the tools spent. Enjoy the shopping.