None of us is insured against deception, especially for purchases through the World Wide Web. The goods may not come, come inadequate quality, or do not correspond to the stated size and declared picture. All these not pleasant situations entail a bad mood behind them, and a big desire to punish the perpetrator, and return their blood. Aliexpress It has a huge advantage among other sites by the fact that the seller receives money for his goods only after confirming the buyer about its receipt. What if such unpleasant things did not go around the party? Everything is very simple - open the dispute. Often, cash is returned to the buyer, but you need to prove that the goods did not come, or it is poor quality. In today's article we will tell you how to open a dispute, and return our money.

Order protection, how many days the order protection is valid

Protection acts in each case a different amount of time. It all depends on what shipment you choose a paid, or not. About what time it will be delivered by your package (on average) is indicated in the ad.

At the time of buying productyou must understand that the parcel can come both in a couple of days and at the end of the specified time. In order to see your defense deadlines after the purchase, you need: go to your personal account on the sitethen go to the My Order tab, and you will throw out a list of everything that you bought on Ali, His statuses, and completion.

If you are important for detailed information about a specific order. Click on: more.

In the screenshot, more detailed info, including, and the ability to press the protection extension button, by pressing the appropriate button. Among other things, you have the opportunity to immediately open the dispute, but before doing it better, please contact this product, and carefully re-read the rules Ali!

For how many days before the end of the delivery time, the parcels need to open a dispute if the parcel did not come

Unfortunately, each of us is early, or later will face such a problem as which did not arrive. Do not be upset, and think that your money is disappeared. Delays are in several cases:

• seller crook and did not send your goods;
• the seller brought about delivery time (this is profitable, since the faster delivery \u003d more customers);
• delivery time coincided with a large Chinese holiday (New Year and others).

When before the end of protection orderit remains 5-7 days later write the seller. Ask him to extend the protection time for you (they have right).

To write the seller to extend in two ways:

• in the announcement of the goods (here you can write a message to him, and ask him to extend you a term yourself)
  
• on the order page (in this option, you independently set the number of days to which you want to extend the order, but while the seller does not confirm the extension, it will not happen)
  

If the seller did not respond, and did not extend the defense, you are in the right to open a dispute.

How to fill out paper on the opening of the dispute, specific tips, step-by-step instructions

After opening the dispute, the shop owners quickly respond to the dispute. How to open it to Ali? To begin with, we go to the personal account (in the upper corner of the page we click on the button to enter). After entering, go to the My Orders tab. You will have a list of all that you bought on trading platform. Opposite each product, there is an opportunity to make some actions, including to open the dispute.

Click on the Open Dispute button. Next, you will redirect you to a new page where you must describe the problem with which you encountered in the Comments field for the seller.

Comment Write in English, because not all sellers know Russian. If you do not own them, use the online translator. Next, we click on the button to send.

You can apply only to refund, or to return the goods and money.

After the protection of the protection period, the parcel did not come. In a corresponding place (whether they got product) Tick no. After that, in the next menu, we choose as a problem with delivery, and protection expires. The amount of return \u003d the amount of goods. In the problem draw a few words. Click the Send button - the dispute is formed.

The second option is poor quality (trap, scratches, arrows and so on.). In the field of receipt, naturally, yes. Problem: Quality Problems\u003e It does not work, damaged and the like (all variations will fall out listed). The amount is indicated as in the first case. In the comment, we specify what exactly happened to your order. As proof attach photos, and better video with product problems. At the end, click send.

The main thing is to read everything carefully, try to specify as accurately as possible to problems with the order.

how to find information about the dispute

Newbie, sometimes it is difficult to navigate, and find a tab with disputes. So, B. main menu Choose my orders\u003e Returns and disputes.

Next, you will have a list of all controversial issues and their statuses.

The seller is given 5 days to "think." Often, if this is a conscientious seller, he immediately takes a dispute, and money to you Aliexpressreturns, but sometimes it happens that it does not react (you will return to you too), or starts to join, offering my solutions to this troubled.

In this video you can see in more detail how the dispute opens Aliexpress.

After you have discovered the dispute, the seller can fall asleep with letters in which it will be puzzled, and offer you to send the thing to you even once, or return the money in return for a good assessment. Do not be fooled!, For staying and without order, and without money!

How to act if there is no track number track (if the package is cheap, worth less than $ 2)

Many buyers believe that the track number is the key to the fact that the order will be delivered, but this is not the right opinion. If you did not give out the track number, it is not necessary to blame yourself in choosing a store. When product Cheap, the seller simply can send the parcel without track numbers, as it costs certain money. Often, sellers give a lime number so that the client is calm. Write to the seller (how to contact him, we described above), ask all the details. Even if the parcel is without a track, it does not mean that it will not come at all. Wait 5 days before the finals of the defense life timer, and if the goods are not in your hands, open the dispute.

What you need to follow the buyer while waiting for the parcel

Waiting - this factor sometimes simply utters. Each bought by Alii would like to pick up such cherished wrappers from the post office, and the faster to start it. However, before he arrives will pass for several weeks. For greater confidence that the departure will take place for its location. You will be given a track number to track the parcel. First, follow the seller to send your package. After you paid an order and system Ali Check him, the seller is given time to send it (you will see it in status). When the parcel is sent to the status of your order will change, and the term will appear protection action Right. If during the specified time the seller did not send the parcel - Bates anxious. Contact the seller find out For what reason he does not send the goods. If in flow 10 days parcel and not show open Dispute (dispute). Quicker All your parcel will send quickly. When see Movement of the parcel - Close the dispute.
If you do not understand the situation, you immediately write to the seller, and try to solve the problem without dispute.
Upon receipt Packages remove the unpacking on the video, taking it for rule, you will have all the trumps on your hands ( when Opening a dispute), for compensation, or the full refund of your blood!

We wish you never be deceived!