Not all purchases with Aliexpress Equally useful. There are situations where the buyer paid for the order, and after a couple of days I understood, he doesn't need him. Well, if it is a thing that is designed in the farm, such as a polish for furniture or a pair of soup sacks. And what if your order was the costly spare part for the camera? You ordered the lens that, thought, was out of order, and in fact there just got the Sorinka. Immediately after payment she jumped out, and the device became workers again. Agree, two identical lens, it is not a luxury, but an empty waste of funds. In this and some other cases, you can cancel the order for Aliexpressand return money. You ask how? About everything in order will be described below.

Cancellation when you need to make cancellation

Cancel order Aliexpressyou can in several ways. First of all, it is possible to cancel the purchase without consequences for yourself and the seller at the moment you postponed the goods to the basket and did not pay it. Canceling the product is made by the button, in response you will need to make a few steps. The result of such an operation is the preservation of your funds, which is important for the buyer. The seller will certainly be disappointed and will send you a letter with suggestions about a profitable deal for the future, wishes you all nice and, in case you once again change your mind, look at it to the store.

The second situation with the cancellation may occur when you have already paid the order. Here you have to work hard. You will need to return the money. You can press the cancel button, but it is necessary that the seller confirms the return of funds. The difficulty is that the seller could already send your order and then upon receipt you will have to send goods to the seller at your own expense. Therefore, in this situation, you should press the button until the seller sent you the goods. As soon as in your personal account there will be an inscription opposite the paid "Product is sent", then the refund will delay.

And one more situation with the cancellation of the order, when the goods have already been received. Here it will not be possible to cancel the order, you will have to open a dispute and prove the seller that the goods did not come up. The standard reason "does not like", although there is a dispute, but more and more often, the suppliers are not responsible for such applications. In this case, there is also a small proportion to return funds completely, but not every seller can agree to such an adventure, few people want to lose their income.

Button cancellation button where to find it and how to cancel the order

• In the case when you add the goods to the basket and want to cancel the purchase, go to your personal account. In the "My Aliexpress" section there is the "All Orders" tab. Find your goods. Opposite it has an active key "Cancel Order" and "Pay for the order". You need a cancellation of the order, so press the gray button. By the way, if you do not confirm the payment within 10 days, it is canceled automatically. Therefore, for buyers, this is not as scary as for suppliers.
  Immediately after you clicked the "Cancel Order" button, you will have a window with the causes of failure. Among them, find the appropriate for you and confirm the cancellation;

• Find the "Cancel Order" button After payment of the goods you will be able to immediately. First, in my personal account you will see "Check the payment" and only at the end of this operation you will have access to the order processing and cancellation. This means that the system accepted the order, and the seller began to send it: filling out documentation, packaging, departure. At this moment you need to push the "Request Cancellation" button so that the seller does not have time to attribute your order to the post office and did not send it. Otherwise, you will have to send the goods back to the supplier. Usually it is given to sending sellers from 10 days. During this time, they must send an order, and you think it's a pretty, whether you need it;

• After receiving the parcel by clicking the "Confirm Product Getting" button, you can only open the dispute. To do this, select "Open Spore" in the menu. Specify the reason "Error when choosing a product (product)". So you can save the location of the seller. If you select "The seller incorrectly sent color, size, etc.", then the administration Aliexpress I will finish the supplier and this way you will not achieve anything.
  Even better, if you do not click the order confirmation button and click "Cancel Order" even in case of receipt of goods. Most likely, the seller will ask you to send the goods to the address of its store and it will already be at your expense. Therefore, in this situation, follow the time before the automatic closing of the order and so as not to press the unnecessary button.

For what time you can cancel the order and return the money

With accuracy we can say that money for paid goods on Aliexpressyou can return until 15 days have expired, allocated to test the quality of goods. After this period, all the keys about the opening of the dispute and return funds will become inactive and you will not be able to return anything. Consider the above cases:

1. In the first situation, you do not have to return anything, since initially you didn't spend anything;
2. In the second example, cancel the order after payment you can in the case when the payment has passed. This is usually happening during the day. 24 hours is required to handle data if you paid the Visa, MasterCard, Maestro cards. Time can delay and up to three days.
   If you paid out with the electronic wallet (Yandexdoney, Webmani or Kiwi), then the process will go somewhat faster. All the fact that all the cash that the buyers lists the vendors will fall to them not directly. They are loaded into the Alipey payment system. As soon as the processing process passed, the funds move on, but again they do not fall to the seller. They are "in armor". That is, when the buyer receives his goods, it will confirm it and will pass on 15 days, only then the money will fall to the seller's account. In the meantime, you can return them at any time when you change your mind partially or completely.
   But still, in this case, the money will return to you not immediately. The seller also needs to agree with your application. If he has already sent the goods, then it is hardly possible to count on the full cost, and if your product is not yet sent, it is possible that the supplier will return to you in full. It takes 2-3 days, in rare cases up to 10 days;
3. In a situation where the goods came, there are two ways to solve the problem. As already described above, you can click the "Confirm order" button, but you can not click anything, contact the seller and explain what you do not need this product. Of course, it already depends on the supplier and from your conscience, as the goods according to the rules Aliexpress In the unused state, you need to send back to the store. For refund usually goes no more than 1 week. The seller will tell you his own and your actions and determine the timing. It all depends on how the supplier will come up with returning funds, after receiving the goods sent by you or trust you and send you in the next term.
   In the second case, when you confirmed the receipt of the parcel, you will need to open a dispute. The usual dispute lasts no more than 15 days, and therefore, if 15 days and 7-10 days, laid on the return of funds, then in the total amount you will have to wait about 25 days to refund. If the dispute is exacerbated, it may take about 2 months.

What language indicates the reason for failure

On Aliexpress Generally accepted language - English. It is used for correspondence with sellers, it describes the product categories, prepared instructions for buyers and open disputes in the same language, indicate the reasons for failures. Another thing if your browser has a built-in translator. He will transfer to you literally every item causes failure. Thus, you can understand in your native language that you need to choose. Perhaps some words will have an approximate value, but you will have at least something clear.

For individual countries, like Russia, France, Spain, Germany, Italy and some others, if special versions of the site Aliexpresswhich are translated into the languages \u200b\u200bof these states. Of course, it is sometimes not a literal translation, but the meaning is saved. While in Russia, you will need to indicate the reason for the refusal in Russian.

How to return money

According to the rules Aliexpress Money is returned to where the money transfer was made. For example, you paid the card. Cash within the prescribed time will be returned to the bank card. The same applies to the mobile phone and e-wallet account. Return will be made to your account.

The situation changes if you paid in cash or money transfer type Westernunion. Then the seller will contact you and suggest an alternative way to return through any payment system. Usually they offer to return the money on the PAYPAL wallet. But, if you do not have it, you can offer your return option, on a map or, suppose, at the expense of another electronic wallet.

Is it possible to buy something immediately for this money

Buy on return money products with Aliexpresscan. It is only necessary to wait for their enrollment to your account. There are situations where funds hang on the Alipay account - the internal payment system Aliexpress. In fact, the seller returned the money to you, and on your balance (cards, electronic wallet or other) they do not mean. From this it follows that you need to log in in the system Alipei And trace where the goods were sent. The profile in the "Return" tab will indicate information on the movement of funds. If the operation is not performed, then you need to wait if you have a return funds to Alipay's account, then select "Cancel" so that you are credited to the card or the payment tool that you calculate.

What problems may be when canceled

• The main problem when canceling an order for Aliexpressthere may be the fact that the seller sent the goods. In this case, you will need to contact the seller and decide how you will come out of such a situation;
• Another trouble for the buyer may be the fact that the seller will not want to lose its profits and, despite the fact that you ask him to not send the goods unnecessary to you, he will send it to your address;
• The seller may not want to return funds;
• Some buyers who open disputes after confirming the receipt of the parcel may encounter a problem. More precisely, getting caught on the trick of the seller. In fairness, open the dispute, specify a certain reason for the dispute. In response, the seller will ask you to abandon the dispute and specify another cause of the dispute. Do not do that, as the dispute is open only once and after that you will not be able to open it again and, even more so, return your money.

If the seller writes that he sent the parcel how to check, is it true

To send goods to the seller is given from 10 days from the date of confirmation. During this time, he must send your purchase and arrange all documents. In addition, the track number should appear in the window of your personal office. Its seller is issued in the mail when sending an order, and he in turn should notify you about it and specify a resource where to track the parcel number.

There are cases where the seller sent the goods, but the track number is not. This usually happens with small packages, the weight of which does not exceed 100 g. In this situation, it can specify a fake number, and you, in turn, can not track the parcel. To confirm the shipment, ask to send a confirmation payment document in a personal message - check, receipt, customs declaration. If the seller begins to see, you need to take certain actions. For example, threaten it, you will comply with the administration Aliexpress(It really will need to do if the seller will be a fraudster).

Moderators of the online store are fined unfair sellers. This is primarily reflected on their ranking. Therefore, suppliers value their reputation, and, moreover, there is nothing to be afraid of conscientious sellers.

If the seller did not have time to send an order, but wisdom with the cancellation of the order, your actions

Each buyer needs to know that some time is given to sending an order. Someone has 10 days, someone can expand this expectation and up to 30 days and even more. When buying before payment, this moment should be taken into account. If after 5 days of expectations before sending you decided to cancel the order, and the seller does not answer you, then you know that in a week of such silence administration Aliexpressby default, make a refund and your funds will return to you. In this case, the seller will not wise anything, it just doesn't have to do it, since you refused to acquire his goods.

If in the first case the situation is logically, that is, such options on AliexpressWhere sellers are really wise. Especially the earnest immediately try to slip the track number. Well, if this is the truth to your order, and you can get it in the mail, but individual sellers manage to send the track of a completely different product and even more for another addressee.

Need to act here immediately. As soon as the seller gave you the parcel number, check it out. The room must be tracked. For example, in the tracking window there is a pair of strings: the load arrived at the post office and is preparing for shipment, there is a date nearby. If the number is not traced, the system does not find it, you can safely open the dispute and submit a complaint to the administration Aliexpress. On the main page of the site there is a menu (at the top), there is a cell "Buyer's defense."

Boldly, send the complaint, apply the track number and the number of your order. In this situation, you will be returned to the funds even without the knowledge of the seller. And the dishonest supplier is kicked by all the rules Aliexpress.

As you can see Aliexpress There is a charter and, if you follow it, you can resolve the situation in a peaceful way. In turn, too, be attentive to orders and do not allow difficulties. Successful shopping and trouble-free solutions on Aliexpress!