Currently, buying online stores firmly entered our lives. It is very convenient and saves time. On most shopping areas, you can find absolutely all products from different categories. On Aliexpress There are many sellers who offer customers discounts and advantageous offers. But K. seller's choice It is necessary to be serious and check its good faith. If there are unpleasant situations, you can file a complaint or open a dispute with the seller who sent you a poor-quality product. About how to do this correctly in this article.

Seller rating on Aliexpress

At the very beginning of work on the trading platform, you need to choose a good seller. When it is elected, first of all, pay close attention to its rating. On site. The rating is usually displayed graphic symbols that depend on the assessments of the buyers exhibited. It also depends on the number of perfect transactions for all the time of work on Aliexpress. To get acquainted with the seller's ranking, you must go to the product page, where all information will be displayed on the right side, including the name of the store and its contacts.

If you click on the rating numbers, a page with a more detailed description opens. The first part gives a general rating of the seller:

• The percentage of positive feedback to the total number of six months.
• The total number of reviews is depicted in the form of medals, diamonds and crowns.

One medal is considered the smallest rating, and the high five crown.

The next thing you need to do is look at the store registration date. The longer the seller works on the site, the more confidence in it. You can also view the details presented in the form of a table. There are usually indicated more detailed data on the seller. For each order, the buyer evaluates the seller's work in the following parameters:

• compliance with its description on the page;
• answers to buyers' questions;
• order delivery sample.

The assessment occurs by accounting for all reviews, and is set as stars on a five-point scale. Just these stars affect the rating, which is displayed by medals, crowns and diamonds. More on the page you can view a more detailed review history for 1 - 3 months, half a year, year and more. When you click on the numbers, you can read customer reviews.

How to check the seller Aliexpress on reliability

Of course about the reliability of the seller first tell me His rating. The greater the percentage of positive feedback and the graphical display, the better. But not always enough time to view all the information. To save time and convenience exist online Services for checking sellers. For example,   Aliexpress Seller. Check.. All that you want to copy the link to the product or the store into the information entry window and click "Check". After that, the system will issue complete information about the seller. To check the sellers, you can download and install the scan application on your computer or smartphone. With this application, you can find out the following:

• risk level when ordering goods;
• registration date of the seller;
• the number of goods sold;
• the number of positive and negative feedback;
• data on the delivery time of goods to the buyer;
• communication merchant.

All information is provided in Russian. In addition to the listed, you can learn other data about interested You store or trader. All this will help you decide on the choice of not only the goods, but also the seller.

How to contact the seller on Aliexpress

When ordering goods are situation When not enough information and want to learn more about this or that thing. Either you find it difficult to choose from the size of the clothing and a specialist consultation is necessary. Before contacting the seller, you need to go to the site, after which you choose the necessary thing and go to the product page. On the right side on the page there is a communication button with the seller. By clicking on the item "Send Message" you can ask a question and send it a specific merchant. There is another way to communicate with the seller. If you have already issued, paid the order or just added the goods to your orders just go to the "My Orders" tab. After that, in front of the desired goods, click the "Message to the Seller" button and the form below will open on the page for communication with the merchant. There you can ask all questions you are interested in or clarify the order parameters and the deadlines for its delivery.

In what language to write the seller on Aliexpress

Of course, such a question may arise from everyone who wants to get more detailed information from the seller. Of course the most versatile language for communication is English. In general, you can communicate with the seller in three languages:

• english;
• chinese;
• russian.

First of all, specify in what language the trader will be able to maintain communication with you. If you do not know a foreign language you can use online translators. Often, many sellers on site. Do not own English and Russian languages \u200b\u200band use programs to transfer text. So that the overall language will not find it difficult. The main thing to remember that suggestions should be simple and short. Then there will be no difficulty with translation and mutual understanding.

How to complain about the seller on Aliexpress

Aliexpress This is a site with a variety of shops and sellers. Of course, unscrupulous sellers selling a lot of poor quality can also be caught or not to send an order at all. But the trading platform takes care of the safety of its buyers, and often falls on their direction, reimbursement. So, hit In an unpleasant situation, you can file a complaint on the seller. You can do this in several ways:
Open dispute. This can be done on page Order Clicking the appropriate item. After that, you need to fill out the form by choosing the reason for the dispute from the list of:

1. i came parcel;
2. did not pass;
3. the goods do not comply with the description on the site;
4. violation of trade rules;
5. the defective goods came.

After that, you should expect the seller's response, and its suggestions for the permission of this situation.

Submit the site administration complaint. To do this, go to the site and top pages We go to the item "Help", then in the pop-up window, choose the sub-clause "file a complaint". You will need specify the reasons for complaints and send a message administration. You will be contacted and will help solve the problem. You can still contact support Aliexpressby sending a letter to email address buyer @ Aliexpress.com.. It must be remembered that the correspondence needs to be conducted in English. remember, that Aliexpress Validates his reputation and every customer. All claims are considered very quickly and solutions are mainly accepted in favor of the buyer.

How to put stars to the seller on Aliexpress

After receiving the parcel, each can leave feedback on the product and the work of the seller on the site. For this necessary Go to "Personal Account" on the site and go to the "My Orders" tab. After that, we find the necessary product and click "Leave feedback." After that, the window will open the window in which it is necessary to leave an assessment to the product obtained. Estimates are affixed by stars from 1 to 5. You will be offered to evaluate the following parameters of the seller:

• accuracy of product description;
• are you satisfied with the communication with the seller;
• sending the sending speed.

Also in a special field you can leave a feedback with a maximum of 1000 characters. After you marked all items, you must click "Leave a review." Even your review can be supported by photos of goods. Each user can not only leave a review, but also to view their history by turning to the "Review Management" item. Next, the rating of the seller is formed from customer reviews.

Customer Reviews about sellers Aliexpress

Oleg, 27 years old, Krasnodar.
Hello! I want to share my experience in ordering goods through the Internet from a famous site Aliexpress. I have long wanted a clock and found a very good model with a favorable offer. Of course there were fears that the seller would come at all. But, yet I placed an order from the seller Tiny Boutique. World. I must say that the seller has a large percentage of positive feedback 98.2% and high rating. I read the reviews and realized that with this person you can work without fears. I also asked me questions about the clock and the seller quickly, and most importantly answered them clearly. The parcel was sent quickly. After receiving it, I was pleasantly surprised by the good appearance and quality of the goods. No defects and marriage found. I am very pleased with my purchase. I recommend this seller.

Anna 31 years old, Volgograd.
Saw on Aliexpress Very beautiful summer dresses and decided to order. I carefully studied the rating and reviews about the store. Topshine. Fashion. Garment Co.., Ltd.. They have a good experience and high rating, so I decided to order a dress precisely in this store. Of course, there were small problems with the choice of size. After removing the measurements, I wrote a message to the seller asking you to help pick the desired size. To my surprise answered me very quickly and courteous. I looked at the order without problems. The goods came quickly, and needed to download the dress The village is perfect. As they sewed on me. Very pleased with the work of the seller. The dress is also good:

• sews are smooth;
• threads do not stick out;
• fabric is pleasant.

This seller can be ordered. Recommend. Plesh yourself new clothes, you will not regret.

This article tells what the seller rating is and where it can be found. Knowing notation, you can easily find a decent merchant who can be trusted. If there are unpleasant situations, you came to the defective goods in the article give advice, how to act in such a situation. Come to the seller's choice carefully, be sure to get acquainted with the reviews of people who have already acquired the goods from this seller. All this will make the order of goods safe. Pleasant shopping.