Buying goods S. Aliexpress - It is always a risk, because as long as you do not take your own welcome parcel you will not be able to evaluate the real quality of things, the material of manufacture and value for money. In order to avoid troubles and be able to return the goods of improper quality back to the seller, you should consider several rules when unpacking and receiving parcels from China.

Route movement of parcels with Aliexpress

Chinese sellers use the services of various email services and it is from them that will depend on how soon you will receive a paid product. Not always parcels from China follow a smooth course through the immense territory of the Russian Federation, some postal services throw goods by air traffic to Finland and already from there it is distributed to the endpoints, others prefer a route through European territory and use the transshipment point in Lithuania, one way or another you are always You can track the route of the expected parcel through special services for the unique track number.

where to find out the track number parcel?

Paying goods by AliexpressYou should not worry about the safety of your parcel, because you can easily monitor its location, without even getting up from the sofa. After sending the parcel, the track number consisting of letters and numbers is attached to it. You can find it in each order, just click on the detailed description and here you will see only the status and approximate delivery date, but also tracking the shipment.

The track number we need looks like this:

what does International Track Means

The international track number is not easy random combination of numbers and letters, and a unique number created in accordance with the standard of the World Postal Union. Always contains 13 characters - the first and last two of them are the letters of the Latin alphabet, and the nine-digit combination in the middle. Decipher International Track is quite simple - the very first Latin letter indicates a mailing markup:

• C - the usual parcel weighing more than 2 kg;
• L is a small package that is not subject to tracking;
• R- fine package (package of up to 2 kg), fully monitored;
• E - express departure;
• V is the insured parcel, with compulsory tracking;
• A - simple departure (small package) is rarely tracked.

Complete the international track number two Latin letters meaning the country of the sender. With the help of a special standard, special cuts are provided, it can be easily recognized by the Sender State. Parcels S. Aliexpress Usually have two Latin letters CN at the end of the track.

What is the delivery time and what is the delivery timer

Before making an order for Aliexpress Always pay attention to the delivery time. All sellers they are different, someone enjoys the express date and delivers the goods to the buyer for one or two weeks, others send parcels with ordinary Chinese mail and then time can stretch to two months. You can see and evaluate the timing on the product page, without even adding it to the basket.

These figures indicate the average duration of the delivery of goods from a particular seller, but it does not always mean the real delivery time. Due to logistics problems or customs problems, the buyer may encounter delivery delays and then time can increase at times.

A timer was created specifically for this, he helps the buyer to track the time of parcel in the way and in case of problems with the delivery to return money for it. Until the summer of 2016, he looked like a watch, with a countdown, but today the site administration has completely changed the usual timer and now instead you see the deadline for opening the dispute.

On the one hand, it became more convenient, because now you do not need to count the exact date of arrival of the goods, but on the other - if the seller increases the protection time, then the date of receipt of the goods is shifted accordingly.

If the parcel did not come, and the delivery time has expired, what to do?

Updated site interface Aliexpress Touch all the usual planes for us. Not only the appearance of the delivery timer has changed, but also the associated procedure for opening a dispute, if the ordered product never came.

So, the delivery time of the goods came to the end, but you did not get the cherished parcel what to do in this case? Of course, open a dispute. And you need to have time to do this within 15 days after the delivery is completed. This is the so-called period of the post-promotion of the goods, it begins from the moment when the extreme delivery date disappeared, but the order itself remains active. Press the active "Open Spore" to the active button.

The site will redirect us to the page where you need to select a solution to close the dispute. It can be a complete refund or refund and money. In the event that the goods did not come to press only the refund.

We choose the solution - only the refund. We celebrate the checkmark that we did not receive the goods, I introduce the full amount of the return, we choose the problem - the problem with the delivery of goods - protection expires, but the goods are still on the way, and in a special window we prescribe the reason for the opening of the dispute.

Click "Send".

Important! In the updated interface Aliexpress You will have to manually fill the amount of the return, even if the parcel did not come.

After you have pressed the "Send" button, a page with full information on the dispiter will open. At the top we see at what stage there is a dispute, in the middle of the extreme date, when the seller is obliged to respond to your claims.

In the lower left column your decision dispute and right comments from the seller. Usually, if the seller does not have evidence to give you the parcel, and the protection time has expired, then the decision is made in your favor.

If you could not agree and you are not satisfied with the seller's decision, then the side interferes Aliexpress.

You only have to check the course of the dispute and respond to the seller's posts.

why it is necessary to take into account the time for the order protection timer

Ordering the product S. Aliexpressalways track your departures. Of course, you do not need to check the timer daily and calculated how many days on the way your parcel. The main thing is to have time to open a dispute on time. If the placement of the order comes to an end, and the package did not get the parcel. And if the progress of the order is complete, and confirmation from you never came, then the money for the goods go to the seller's account.

Subtleties unpacking parcels with Aliexpress

If you all waited for the cherished notice from the post office and went to her to the post office, before signing the notice, you should learn several important points. After all, according to statistics, each sixth parcel comes to the buyer with a frank marriage or violations by the fault of transport companies. Do not want to replenish negative statistics? Then read carefully below how to avoid it.

the parcel came to the post office, what we pay attention to the signing of the notice to receive the parcel

The algorithm of your actions in the post office should begin with inspection of the parcel itself and only then from filling out information on the notice. Pay attention to:

• packaging integrity. Carefully inspect the parcel from all sides, whether there is damage on it, is there a sticker with the address, is there any suspicious material or stroke? Parcels S. Aliexpress Enter by the customs service, so the parcel must be protected by a special customs scotch and an act of inspection.

• parcel weight. Typically, sellers do not weigh their goods before shipping, but indicate the weight of at random. Real weight is determined at customs and indicated in the status of the track number. Be sure to take the parcel in the post office before signing the receipt notice, you should alert the discrepancy in numbers of more than 20 grams.

if the weight does not coincide, if the package is broken, or the custom declaration is missing, what to do

In the event that you found that there is no customs tape on the parcel or it has clear traces of autopsy if there is no customs inspection certificate or there are significant differences in weight, it is necessary to be guided by the following actions algorithm:

1. Call a senior shift or boss and ask for it to open the parcel in your presence.
2. When replacing the substitution / damage or theft of attachment, two acts are required to form 51: "Act about external inspection" and "Act of the Attachment".
3. As a reason for the act and refusal of the parcel, specify the damage / content substitution.
4. These documents are compiled by postal service workers in two copies, copies of which are presented to you.

Important! The authority to open the parcels only the head of the department or his deputy posses. Cash workers and ordinary employees do not have the right.

if the parcel with violations and the buyer refuses it, as it must be decorated

So, if you have found explicit defects of opening or damage / attachment substitution, then you have the right to refuse to send and demand money from the seller for a purchase. In order to do this correctly and quickly follow the "golden" rules:

• never sign the notice of receiving the parcel before it turns out to be in your hands. If the substitution substitution was detected, then it is impossible to do this in any way.
• always demand copies of compiled acts about violations. You need to attach them as evidence to a dispute open on the site.

Unpacking parcel at home

Without rearing any external defects in the package packaging, you can safely sign a notice of receipt of departure and pick up the cherished box. But it is not worth breaking the packaging right behind the door of the post office right away. In order to ensure that you protect yourself from various incidents and guarantee a refund if the goods have come inadequate quality experienced buyers use the following means of protection:

video Representation Report

No photos and your abusive assurances will not replace the video confirmation of the discrepancy of the ordered product and the real thing. Try to shoot the entire process of opening the parcel on the camcorder, and it is necessary to do it continuously, i.e. Not including a pause and without the removal of the camera lens towards nor for a second.

• install the camera on the tripod or take advantage of the relatives during the shooting time.
• holding the parcel in the hands show it from all sides. At the same time, all stickers should be in place, and the inscriptions are visible.
• open the packaging, while take care, so that the whole process is falling and the attachment has always been in sight.
• if the product came into disassembled form, then the entire assembly process should occur at the same time.
• electronics goods include, trying the main functions and make sure the performance. If a marriage is detected, then immediately show it on the camera.
• watch out things for damage, the quality of seams and other defects.
• measure the parameters of the thing using the ruler and relate them to the values \u200b\u200bof the seller. When detecting inconsistencies, make some pictures on the camera with an applied centimeter ribbon. Remember that the discrepancy of 2-3 cm from the claimed is permissible.

if a marriage is detected and you open a dispute, how to send a video for marriage confirmation

If a clear marriage has been identified for the goods, it should not be discharged in a long box to open a dispute. Saved video Recording should be attached as proof using the button specifically allotted for this.

Load an entry into the Dispatch window and make sure that it attached to your post. Please note that the size of the video confirmation should not exceed 500 MB, and the recording itself must be performed in the allowat.

if electrical goods are ordered, buyer's actions when unpacking and inspection

For those who order electronics with Aliexpressthis action algorithm must be honed to automatism. Always collect goods, check the performance not only the device itself, but also all accessories - charger, headphones, memory cards. But even after that, do not hurry to confirm the receipt of the goods - use the gadget for several days, test its performance in ordinary life. Often, the breakdowns are not detected immediately, but after some time, therefore, in case of detection, open the dispute with the video application \\ photo - confirmation of the marriage.

Rarely, which of us thinks about the consequences, putting its own signature on the postal notice. Of course, if the product is a penny, then excessive caution to anything. But in cases where you order an expensive technique or a fur coat from natural fur it is better to be restrained. Remember your rights, but do not forget about the suspension!

Enjoy the shopping!